Expert Staff and Dedicated Support
LabWare offers professional technical support services in over 15 languages, staffed with highly skilled experts who have a combined experience of more than 400 years in LabWare LIMS. This team collaborates closely with development and services personnel to meet customer needs promptly and effectively.
Extensive Information Resources
Customers have access to a wealth of information resources through the LabWare customer access website, including product manuals, white papers, and the KnowledgeTrack platform for community knowledge sharing. This empowers customers to leverage the full capabilities of their LabWare LIMS system.
Updates and Enhancements
The customer portal provides access to the latest modular functionalities, patches, and documentation to help customers deploy and maintain the most up-to-date features relevant to their LabWare LIMS environment. This ensures that customers are always working with the latest innovations and improvements.
Engaged LabWare Community
LabWare fosters a vibrant community of customers who actively participate in Customer Education Conferences, share suggestions and experiences on the website, and engage in online discussions. Customers can also take advantage of scheduled training courses through the LabWare customer portal, enhancing their knowledge and skills.
Comprehensive Support Services
In addition to traditional product support, LabWare offers extended services to meet diverse customer needs, including administrative support and post go-live agreements. This commitment to comprehensive support ensures that customers receive the assistance they need to maximize the value of their LabWare LIMS investment.
Global Support Network
With regional support desks covering North America, Latin America, Europe, South Africa, Asia Pacific, and the Middle East, LabWare provides customers with localized support services tailored to their specific requirements. Customers can easily reach out to the support team in their region via phone, email, or fax.