Elevate Quality Monitoring with Level AI's Agent Screen Recording Solution

Level AI

Elevate Quality Monitoring with Level AI's Agent Screen Recording Solution

Comprehensive Understanding of Interactions

Level AI's Agent Screen Recording empowers contact center managers by providing a comprehensive understanding of every customer-agent interaction. This visibility allows managers to identify coaching opportunities, pinpoint gaps in agent workflows, and ultimately streamline the agent experience to enhance customer satisfaction.

Visibility into Contact Center Operations

The solution offers complete visibility into contact center operations by enabling the identification of process inefficiencies. Through screen recording, managers can reduce average handle time, resolve bottlenecks, streamline workflows, and uncover missing resources. Additionally, it ensures regulatory compliance by confirming process adherence and best practices.

Optimized Training & Coaching

Level AI's Agent Screen Recording optimizes training and coaching processes by providing managers with insights into where agents are struggling. This information allows for the creation of personalized coaching plans to help agents improve their performance, ultimately leading to enhanced productivity and customer satisfaction.

Detect Fraudulent Activities

The solution enables proactive monitoring of agent interactions to detect any suspicious activity. Managers can easily review recordings to double-check flagged interactions, identify patterns of fraudulent behavior, and gather irrefutable evidence for compliance purposes. This feature enhances security measures within the contact center.

Advanced QA Capabilities

Level AI's Agent Screen Recording solution offers next-level quality assurance capabilities by allowing managers to conduct deeper and more comprehensive assessments. With AI-enabled tags like customer frustration, returns, and escalations, managers can easily review agents' screen activities for targeted insights and improvement opportunities.

State-of-the-Art Redaction and Smart Recording Mechanism

The solution includes state-of-the-art redaction capabilities to automatically detect and remove confidential data, ensuring compliance with data protection regulations. Moreover, the smart recording mechanism initiates screen recording automatically based on agent actions, providing a comprehensive overview of agent activities and enhancing operational efficiency.

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Revolutionizing Customer Experience with Level AI: Terms and Solutions Overview

Conditions of Use

Before using the Level AI website, users are required to carefully read and agree to the terms of service. By accessing the site, users acknowledge their acceptance of the terms outlined by Level AI. Visitors who do not wish to adhere to the terms are encouraged to leave the website.

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Revolutionizing Customer Experience with Level AI

Transforming Customer Experience with AI-Powered Insights

Level AI provides cutting-edge AI-powered insights that help companies transform their customer experience. By leveraging advanced AI models, businesses can gain deep insights into customer interactions, sentiment, and trends to enhance their service quality and operational efficiency.

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Revolutionizing Customer Experience with Level AI's Advanced AI Solutions

Key Differences: Level AI vs. Observe AI

Level AI stands out from Observe AI with its advanced AI technologies that streamline setup and maintenance, unlike the older AI technologies used by Observe AI. Additionally, Level AI boasts an industry-best transcription engine, offering near-human accuracy in auto-scoring and valuable AI-driven analytics.

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Empowering Channel Partners with Level AI Solutions

A Diverse Channel Partner Ecosystem

Level AI collaborates with a broad spectrum of partners, including System Integrators, Resellers, ISVs, Cloud Distributors, Master Agents, and sub-agents. This diverse network enables Level AI to reach a wide range of customers and offer tailored solutions.

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Elevate Your Customer Support with Level AI - A Comprehensive Comparison to Playvox

Why Choose Level AI Over Playvox?

While Playvox caters to SMBs focusing on agent staffing and scheduling, Level AI stands out as the top alternative by offering robust features for telephony-focused contact centers. Level AI surpasses Playvox with its advanced QA & AI automation capabilities and a strong commitment to resolving user-reported bugs.

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