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Level AI

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Elevate Your Contact Center Performance with Level AI: The MaestroQA Alternative

Advanced AI Capabilities

Level AI offers purpose-built, proprietary AI models that outshine MaestroQA's rudimentary quality assurance software. With advanced AI automation, Level AI enables contact centers to scale their QA processes effectively, enhancing overall performance.

AutoQA Precision

Level AI excels with near-human accuracy in auto-scoring all scorecards, a feat beyond MaestroQA's capabilities. The reliable AutoQA functionality ensures meticulous evaluation, setting a standard for quality assurance in contact centers.

AI-Driven Analytics

Leveraging AI-driven analytics, Level AI uncovers insightful and actionable customer, business, and product insights. This advanced feature surpasses MaestroQA's basic, rule-based logic, providing a holistic understanding of operations for informed decision-making.

Voice of the Customer Insights

With GenAI-powered Voice of the Customer (VoC) reports, Level AI offers deep insights into customer feedback, unlike MaestroQA's keyword-centric approach. The VoC insights serve as a valuable asset for understanding customer sentiments and trends.

Real-time Agent Assist

Level AI enables real-time guidance for agents during challenging interactions, a feature absent in MaestroQA. This AI-driven assistance ensures agents deliver exceptional service while addressing customer needs promptly and effectively.

Advanced Screen Recording

Level AI provides advanced screen recording capabilities, including video redaction and more, enhancing the quality assurance process. In comparison, MaestroQA offers basic screen recording functionality, lacking the comprehensive features of Level AI.

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Revolutionize Compliance Monitoring with Level AI

Advanced Generative AI Technology for Compliance Monitoring

Level AI offers a cutting-edge solution powered by Generative AI technology to analyze 100% of calls for risk mitigation, compliance adherence, and improved agent training. By leveraging this technology, businesses can stay ahead of potential breaches by identifying and redacting sensitive information and detecting risky behaviors.

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Revolutionizing Customer Experience with GenAI-Powered Automation & Insights

Proactive Customer Insights Without Surveys

Level AI allows you to gain proactive and real-time insights into your customers' needs and sentiments without requiring them to fill out forms or surveys. By analyzing existing support conversations, you can improve product offerings, operational efficiency, and customer service quality.

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Revolutionizing Contact Centers with Level AI: The Ultimate Cresta Alternative

Why Upgrade to Level AI?

In the realm of contact center technology, Cresta focuses solely on Agent Assist, while Level AI offers a comprehensive Quality Management System (QMS) package. By switching to Level AI, you can benefit from advanced analytics, automated QA processes, and robust voice of customer and agent support, surpassing Cresta's basic QA and keyword-based AI solutions.

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