Enhance Customer Support with Level AI's Agent Assist

Level AI

Enhance Customer Support with Level AI's Agent Assist

Real-Time AI Assistance for Superior Support

Level AI's Agent Assist empowers your support team with real-time AI assistance, enabling them to onboard new agents swiftly, enhance employee retention, reduce Average Handling Time (AHT), and boost Customer Satisfaction (CSAT) scores. By providing each agent with a personal AI assistant, your team can deliver exceptional customer service consistently.

Transform Your Contact Center with AI-Powered Support

Agent Assist revolutionizes your contact center by offering AI-powered guidance, summaries, and instant access to critical information for every agent. This transformation leads to faster issue resolutions, streamlined operations, and ultimately, increased customer satisfaction. With real-time support and quick information retrieval, agents can efficiently handle customer interactions and deliver outstanding service.

Proactive Support with Manager Assist

Enable managers to monitor agents' calls in real-time with Manager Assist. This feature allows managers to intervene when necessary, provide coaching during challenging calls, resolve complex issues promptly, and ensure a positive customer experience. By offering proactive support, organizations can enhance agent performance and elevate customer satisfaction levels.

AgentGPT: AI-Powered Access to Knowledge Base

AgentGPT leverages AI to extract relevant information from the entire knowledge base with a single click, helping agents find valuable insights for each conversation instantly. By providing agents with access to comprehensive knowledge, AgentGPT enhances their problem-solving capabilities, leading to improved customer interactions.

Efficiency Boost with Instant Answers and Automated Summaries

Say goodbye to delays in obtaining information or escalating issues. With the Knowledge Bot feature, agents can instantly receive answers by leveraging the entire knowledge base akin to ChatGPT. Additionally, Auto Summary automates note-taking post-calls, saving agents time and allowing them to focus on delivering exceptional customer experiences efficiently.

Enhance Agent Skills with Real-Time Sentiment Analysis

Empower agents to enhance their skills by analyzing key moments from past interactions where customers expressed happiness, frustration, or confusion. The Real-Time Sentiment feature acts as a powerful coaching tool, enabling agents to learn from previous experiences and improve their performance to ensure customer satisfaction.

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Empower Your Customer Service with Level AI Partnership

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Join our upcoming webinar to explore how DeepSeek and other advanced AI models are transforming customer experience. Register now for innovative insights.

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