Level AI: Elevating Contact Center Performance - A Superior Alternative to Uniphore

Level AI

Level AI: Elevating Contact Center Performance - A Superior Alternative to Uniphore

Enhanced Contact Center Performance with Advanced AI Technology

Level AI offers a significant advantage over Uniphore by providing advanced generative AI and conversation intelligence. This state-of-the-art AI technology ensures near-human accuracy in auto-scoring your organization's entire scorecards, leading to improved QA automation compared to the inaccurate AI module present in Uniphore. By leveraging Level AI's capabilities, you can accelerate contact center growth through calibration-free operations and empower comprehensive analysis with custom dashboards utilizing AI analytics.

Agent Coaching and Performance Improvements

Level AI goes beyond Uniphore's limitations by offering an AI-driven coaching dashboard with agent-specific personalization. This feature allows for tailored coaching methods that meet individual agent needs, leading to enhanced performance. Additionally, Level AI provides agent screen recording functionalities that add eyes to your QA analysis, surpassing Uniphore's limited screen recording capabilities focused only on compliance. By utilizing Level AI, you can revolutionize agent coaching and drive improved performance across your contact center.

Unparalleled Security and Compliance Standards

When it comes to security and compliance, Level AI stands out as one of the most secure software solutions available. Unlike Uniphore, which offers basic certification that may restrict your operational reach, Level AI ensures robust security measures to protect your data and uphold compliance standards. By choosing Level AI, you can operate with confidence knowing that your contact center operations are safeguarded by state-of-the-art security protocols.

Customer Testimonials: Real-world Impact of Level AI

Customer feedback on Level AI highlights its unique semantic-based system that delivers exceptional accuracy. Users have experienced a minimum of 82% accuracy from Level AI's semantic tags, showcasing its effectiveness in optimizing contact center operations. Testimonials from industry leaders like Chris Lewis, David Demarco, and Yuliya Ordova underscore the tangible benefits of Level AI in solving quality assurance, product management, and customer service challenges. As organizations scale, Level AI continues to be a transformative tool driving enhanced business outcomes.

Significant Performance Results with Level AI

The outcomes achieved with Level AI are remarkable, with QA auditors experiencing a 5x faster evaluation process, enabling more time for agent coaching. Additionally, there has been a 30% decrease in agent churn, showcasing the positive impact of Level AI's solutions on agent retention. Business leaders benefit from a 100% increase in visibility into Voice of Customer insights, while customers enjoy a 25% increase in CSAT scores. Contact center efficiency has also seen a substantial 20% uptick, emphasizing the transformative effects of leveraging Level AI in contact center operations.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of Level AI

Enhancing Customer Intelligence and Service Automation with Level AI

Next-Gen AI for Customer Intelligence

Level AI offers cutting-edge AI capabilities that bring customer intelligence to the next level. By leveraging advanced algorithms and machine learning, businesses can gain valuable insights from every customer conversation. This empowers organizations to make data-driven decisions and optimize their customer service strategies for improved satisfaction.

Read article

Enhance Customer Support with Level AI's Agent Assist

Real-Time AI Assistance for Superior Support

Level AI's Agent Assist empowers your support team with real-time AI assistance, enabling them to onboard new agents swiftly, enhance employee retention, reduce Average Handling Time (AHT), and boost Customer Satisfaction (CSAT) scores. By providing each agent with a personal AI assistant, your team can deliver exceptional customer service consistently.

Read article

Revolutionizing Customer Experience with Level AI: The Ultimate Tethr Alternative

Elevating Contact Center Performance

Level AI offers a cutting-edge solution that outshines Tethr, specifically designed to provide unmatched customer and agent insights. By leveraging state-of-the-art semantic intelligence and generative AI, Level AI empowers businesses to delve deeper into customer interactions and agent performance, surpassing the limitations of Tethr.

Read article

Empowering BPOs with Next-Level Performance and Compliance Solutions | Level AI

Boost Margins with Intelligent Automation

Level AI enables BPOs to do more with less by leveraging intelligent automation. This technology eliminates the need for substantial margins holding back businesses, allowing them to maximize efficiency and profitability.

Read article

Empower Your Customer Service with Level AI Partnership

Level AI Partner Program

Partnering with Level AI opens the doors to upgrading your customer service offerings by seamlessly integrating cutting-edge AI technology into your existing call center stack. Through the Level AI Partner Program, you can unlock powerful insights from data-driven conversations and provide unparalleled customer experiences all within one unified solution.

Read article

Welcome to Knowledge Base!

KB at your finger tips

Level AI