Revolutionize Compliance Monitoring with Level AI

Level AI

Revolutionize Compliance Monitoring with Level AI

Advanced Generative AI Technology for Compliance Monitoring

Level AI offers a cutting-edge solution powered by Generative AI technology to analyze 100% of calls for risk mitigation, compliance adherence, and improved agent training. By leveraging this technology, businesses can stay ahead of potential breaches by identifying and redacting sensitive information and detecting risky behaviors.

Empowering Agents with AI-driven Support

Stay current with the evolving regulatory landscape and empower agents with AI-driven answer recommendations and access to relevant knowledge base articles. This support enables agents to respond swiftly and in compliance with regulations, alleviating the need to memorize complex regulatory requirements.

Real-time Monitoring for Compliance Violations

Level AI's solution allows for real-time monitoring of all voice and text-based interactions to identify non-compliant actions like harassing statements, raised voices, and other risky behaviors. Additionally, the system automatically tags critical statements, compliant phrases, and objection handling to detect non-compliant behavior.

Mitigating Non-compliance Fines

Businesses can implement proactive measures to avoid significant financial penalties by utilizing AI-generated insights on compliance breaches. The platform suggests personalized coaching plans for agents based on the analysis, effectively mitigating future compliance issues and reducing the risk of non-compliance fines.

Holistic Compliance Monitoring for Contact Centers

Level AI's generative AI technology assesses every call's compliance with various regulatory guidelines such as TCPA, CCPA, LGPD, and FTC's regulations. By highlighting compliance breaches with explicit evidence and quotes from conversations, QA managers can promptly address and rectify any issues, ensuring adherence to regulations.

PCI DSS Compliance and Redaction Feature

Level AI's redaction feature ensures PCI DSS compliance by automatically removing sensitive payment-related data during conversations while preserving overall context. This feature enables contact centers to confidently engage with customers while adhering to regulations and compliance standards.

Comprehensive Compliance Training and Monitoring

The Level AI coaching module identifies instances of process deviation or regulatory breaches by agents, allowing businesses to create personalized coaching plans for continuous improvement. This module facilitates agent coaching on regulatory policies like FDCPA, HIPAA, GDPR, and more, mitigating potential risks and promoting compliance.

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Revolutionizing Customer Experience with GenAI-Powered Automation & Insights

Proactive Customer Insights Without Surveys

Level AI allows you to gain proactive and real-time insights into your customers' needs and sentiments without requiring them to fill out forms or surveys. By analyzing existing support conversations, you can improve product offerings, operational efficiency, and customer service quality.

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Revolutionizing Contact Centers with Level AI: The Ultimate Cresta Alternative

Why Upgrade to Level AI?

In the realm of contact center technology, Cresta focuses solely on Agent Assist, while Level AI offers a comprehensive Quality Management System (QMS) package. By switching to Level AI, you can benefit from advanced analytics, automated QA processes, and robust voice of customer and agent support, surpassing Cresta's basic QA and keyword-based AI solutions.

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