Revolutionize Customer Experience with Level AI's Voice of the Customer Insights

Level AI

Revolutionize Customer Experience with Level AI's Voice of the Customer Insights

Unlock Customer Insights with Generative AI

Level AI's Voice of the Customer (VoC) Insights leverages advanced Generative AI to uncover hidden trends, emerging themes, and root causes of customer needs in real time. By analyzing 100% of customer interactions, this solution provides valuable insights to enhance customer experience.

Actionable Insights with iCSAT

The innovative Generative AI by Level AI automatically provides an iCSAT score for each conversation, offering actionable insights across the organization. It accurately identifies key customer concerns from interactions, understanding human language and sentiment effectively.

Real-Time Identification of Customer Concerns

Voice of the Customer Insights allows businesses to identify unknown customer concerns instantly. Unlike traditional methods like surveys and focus groups, this solution gets to the root causes of customer issues without manual effort, friction, or bias.

Drive Transformation with Prebuilt Dashboards

Level AI offers rich, persona-specific dashboards that facilitate slicing data with relevant business metrics like Customer Lifetime Value, products purchased, etc. These out-of-the-box reports drive CX and business transformation by providing in-depth customer insights.

Automated and Actionable iCSAT

Customer service leaders worldwide trust Level AI for automatic and actionable iCSAT insights from 100% of conversations. This feature helps businesses understand customer dissatisfaction, sentiments, resolutions, and efforts behind CSAT scores for prompt actions.

Frictionless Customer Insights

Level AI's Voice of the Customer Insights AI eliminates bias and friction commonly associated with traditional methods. By providing real-time insights from all customer conversations, this solution ensures businesses receive accurate, unbiased feedback for improved customer experiences.

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Revolutionize Customer Satisfaction with iCSAT by Level AI

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