Revolutionize Customer Satisfaction with iCSAT by Level AI

Level AI

Revolutionize Customer Satisfaction with iCSAT by Level AI

Comprehensive Customer Satisfaction Scores

Level AI's iCSAT goes beyond traditional surveys by automatically mining 100% of customer interactions to provide a comprehensive view of customer satisfaction. This includes emotions, effort, and resolution, all without the need for manual setup. The platform offers effortless access to detailed insights that can help businesses understand customer sentiment on a deeper level.

Unbiased Insight into Customer Experience

iCSAT provides an accurate and unbiased view of customer experience, allowing businesses to make strategic decisions based on trustworthy CSAT scores. By avoiding the biases inherent in customer-filled surveys, iCSAT offers evidence-backed insights that are more accurate and reliable. This helps organizations identify areas of improvement and enhance overall customer satisfaction.

Actionable Customer Insights

With iCSAT, businesses can raise the bar on customer service by automatically detecting points of frustration, analyzing meaningful customer feedback, and creating a continuous improvement cycle. By leveraging the data collected by iCSAT, organizations can make informed decisions that drive positive changes and enhance the overall customer experience.

Inferred Customer Satisfaction Score

Level AI's iCSAT combines sentiment analysis, customer effort AI, and resolution metrics to provide a composite score that offers a holistic view of customer satisfaction. By incorporating a wide range of emotions, customer actions, and contextual understanding, iCSAT delivers an authoritative metric that can help businesses gauge customer satisfaction accurately.

Personalized Agent Coaching and Performance Enhancement

By combining iCSAT with the Voice of the Customer, businesses can gain detailed insights into customer feedback on a larger scale. This allows organizations to identify key topics, subtopics, and specific concerns that contribute to low iCSAT scores. With these insights, businesses can enhance agent performance through personalized coaching and drive actions that improve overall customer satisfaction.

Correlating KPIs and Enhancing Customer Experience

Level AI's analytics platform enables businesses to correlate key performance indicators (KPIs) that impact iCSAT scores. By tracking patterns and analyzing data, organizations can get a true pulse on customer experience and uncover insights that shape the full picture of customer satisfaction. This holistic approach helps businesses improve their services and foster customer loyalty.

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