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Level AI

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Revolutionizing Contact Centers with Level AI: The Ultimate Cresta Alternative

Why Upgrade to Level AI?

In the realm of contact center technology, Cresta focuses solely on Agent Assist, while Level AI offers a comprehensive Quality Management System (QMS) package. By switching to Level AI, you can benefit from advanced analytics, automated QA processes, and robust voice of customer and agent support, surpassing Cresta's basic QA and keyword-based AI solutions.

The Impact of Level AI

Level AI brings significant improvements across various aspects of contact center operations. QA Auditors experience a 5x faster QA evaluation process, allowing more time for agent coaching. Agents witness a 30% decrease in churn rate, while Business Leaders gain 100% visibility into Voice of Customer insights. Moreover, Customers enjoy a 25% increase in CSAT scores, and Contact Center Leaders observe a 20% boost in overall contact center efficiency.

Comparing Level AI to Cresta

Level AI outshines Cresta in several key areas. While Cresta provides basic QA experience and conversation intelligence setup, Level AI offers near-human accuracy auto-scoring of entire scorecards. Unlike Cresta's limited QMS system, Level AI provides a complete QMS package with autoQA and deep capabilities. Additionally, Level AI excels in agent coaching through AI-driven personalized dashboards and agent screen recording, enhancing the overall quality management process.

Voice of Customer Excellence

Level AI's generative AI-driven VoC solution sets it apart from Cresta's superficial customer insights. Trusted by customer service leaders globally, Level AI's VoC capabilities deliver profound customer understanding and actionable insights for enhanced customer experiences.

Testimonials and Endorsements

Leading industry professionals commend Level AI for its one-stop contact center solution, semantic-based system accuracy, and ability to address quality assurance and customer service challenges. With GDPR, HIPAA, and PCI compliance, Level AI ensures data security and regulatory adherence, further solidifying its reputation as a trusted partner in the industry.

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