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Level AI

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Revolutionizing Customer Experience with GenAI-Powered Automation & Insights

Proactive Customer Insights Without Surveys

Level AI allows you to gain proactive and real-time insights into your customers' needs and sentiments without requiring them to fill out forms or surveys. By analyzing existing support conversations, you can improve product offerings, operational efficiency, and customer service quality.

Understanding Your Customers' Voice at Scale

With Level AI, you can tap into the wealth of information hidden in your support conversations. Beyond assessing agent performance and support quality, you can gain deep insights into how customers perceive your brand. Utilize these voice of the customer insights to enhance agent training and provide real-time assistance, elevating your overall customer experience.

Driving Customer Loyalty and Revenue

Integrate customer experience (CX) strategies effectively across your organization with Level AI's generative AI-driven insights. By understanding customer needs, concerns, and sentiments in an unbiased manner, you can significantly improve customer satisfaction scores, Net Promoter Scores (NPS), and ultimately boost revenue for your brand.

Enhancing Agent Performance for Success

Level AI offers valuable support in optimizing customer support workflows and enhancing the overall customer experience through data-driven insights. Implement these insights into tailored agent coaching plans using the platform's coaching module to drive agent performance improvement and customer success.

Real-Time Support for Exceptional CX

Empower your sales and customer service representatives with Level AI Agent Assist. This tool provides AI-powered hints, auto-summaries generated by generative AI, and contextual cards during customer interactions. With real-time support, agents can resolve issues promptly, turn around negative customer experiences, and prevent customer churn effectively.

Strategic Customer Sentiment Monitoring

Explore customer sentiment trends with ease through Level AI's analytics dashboard. By tracking keyword frequency, changes in sentiment, and key drivers of sentiment, you can share valuable insights with stakeholders. This data aids in informed decision-making and aligning the voice of the customer with broader business strategies.

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Revolutionizing Contact Centers with Level AI: The Ultimate Cresta Alternative

Why Upgrade to Level AI?

In the realm of contact center technology, Cresta focuses solely on Agent Assist, while Level AI offers a comprehensive Quality Management System (QMS) package. By switching to Level AI, you can benefit from advanced analytics, automated QA processes, and robust voice of customer and agent support, surpassing Cresta's basic QA and keyword-based AI solutions.

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