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Level AI

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Revolutionizing Customer Experience with Level AI's Advanced AI Solutions

Key Differences: Level AI vs. Observe AI

Level AI stands out from Observe AI with its advanced AI technologies that streamline setup and maintenance, unlike the older AI technologies used by Observe AI. Additionally, Level AI boasts an industry-best transcription engine, offering near-human accuracy in auto-scoring and valuable AI-driven analytics.

Transformative Results with Level AI

Level AI delivers remarkable improvements across various metrics. It enables QA Auditors to conduct evaluations 5 times faster, resulting in more time for agent coaching. Agents experience a 30% decrease in churn rate, while Business Leaders gain 100% visibility into Voice of Customer insights. Customers benefit from a 25% increase in CSAT scores, and Contact Center Leaders witness a 20% increase in contact center efficiency.

Advantages of Level AI over Observe AI

Level AI outshines Observe AI in several key areas. It offers sophisticated AI and Conversation Intelligence with human-like reasoning, as opposed to the unreliable black-box AI of Observe AI. Level AI provides valuable AI-enabled analytics, generative AI insights, and always available real-time guidance for agents, surpassing the limited real-time assistance of Observe AI.

Customer Testimonials for Level AI

Customer testimonials highlight the exceptional value of Level AI. Users commend its intent-based system, omnichannel support, and unique semantic-based technology that delivers at least 82% accuracy. Level AI satisfies the requirements for GPDR, HIPAA, and PCI compliance, addressing critical concerns for businesses while enhancing quality assurance, customer service, and product management.

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Empowering Channel Partners with Level AI Solutions

A Diverse Channel Partner Ecosystem

Level AI collaborates with a broad spectrum of partners, including System Integrators, Resellers, ISVs, Cloud Distributors, Master Agents, and sub-agents. This diverse network enables Level AI to reach a wide range of customers and offer tailored solutions.

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Elevate Your Customer Support with Level AI - A Comprehensive Comparison to Playvox

Why Choose Level AI Over Playvox?

While Playvox caters to SMBs focusing on agent staffing and scheduling, Level AI stands out as the top alternative by offering robust features for telephony-focused contact centers. Level AI surpasses Playvox with its advanced QA & AI automation capabilities and a strong commitment to resolving user-reported bugs.

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Revolutionizing Customer Experience with Level AI

Empowering Contact Centers with Intelligence

Level AI offers a cutting-edge solution to augment agent and QA team performance in modern contact centers. By blending human and machine intelligence, the platform revolutionizes customer experience by providing innovative tools to enhance customer interactions and support services.

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Empowering CX Professionals: Join the Next Level Community by Level AI

Welcome to the Next Level Community

The Next Level Community is a gathering place for passionate Contact Center CX professionals looking to drive innovation in businesses through cutting-edge Contact Center AI solutions. By joining this community, individuals can collaborate, share insights, and learn about the latest advancements in the industry.

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Revolutionize Sales Performance with Level AI: Harness AI to Drive Revenue Growth

Unlock Hidden Revenue with AI Analysis

Level AI empowers businesses to analyze sales conversations using artificial intelligence to uncover winning sales strategies. By coaching sales representatives on successful tactics derived from the analysis, companies can boost performance and maximize sales potential.

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