Unrivaled Support Expertise
Akamai Compute Support, a part of the Linode service, stands out with its award-winning team providing exceptional 24/7/365 technical support. They ensure that customers receive unparalleled expertise whenever and wherever they need assistance, making support a core pillar of the Akamai experience.
Comprehensive Support Approach
The Akamai Compute Support team goes the extra mile to offer solutions and resources that resolve customer issues effectively. Through various channels such as tickets, emails, phone calls, and social media, they provide rapid and accurate technical support with a genuine approach. Technical accuracy and sincerity lie at the heart of every interaction, empowering team members to handle any issue with confidence.
Core Values and Culture
The Akamai Compute Support team thrives on Linux-based environments, fostering collaboration and independent work seamlessly. Their culture and core values drive continuous improvement in themselves, their team, processes, and the company. They aim to provide the best support in the cloud computing industry, emphasizing exceptional customer care, trustworthy solutions, and consistent problem-solving updates. Additionally, they value creating a fun and engaging work environment while prioritizing growth, innovation, and compassion.
Customer Testimonials
Customers who switched to Linode from other providers like AWS have praised the superior support experience they have received. Testimonials highlight the outstanding performance, global coverage, responsiveness, and overall cost-effectiveness of Akamai Compute Support provided by Linode. Clients appreciate the immediate access to live support, reliable service, and seamless communication with the support team.
Support Team Development
Linode invests in the growth and development of its Support team by offering intensive training, creating career paths, and promoting personal development. The team members undergo detailed internal training to enhance their skills in cloud computing and Linux. They have the opportunity to work closely with senior management to progress within the company. Moreover, encouraging personal projects related to their roles fosters a passion for technology and innovation among employees.
Join the Team
Linode is always looking for talented individuals to join its team. While technical experience is not mandatory, a dedication to customer service excellence is highly valued. The company offers various career opportunities, and individuals interested in contributing to a supportive and innovative work environment can explore available positions on the Linode careers page.