Accelerate Your Conversational Journey with LP 360: Enterprise Managed Services

LivePerson

Accelerate Your Conversational Journey with LP 360: Enterprise Managed Services

Enhancing Customer Engagement Through Managed Services

LivePerson's LP 360 offers enterprise managed services that focus on building and managing end-to-end conversation strategies to enhance customer engagement. From contact center agents to automation and guaranteed outcomes, LP 360 provides a comprehensive solution for businesses looking to transform their customer experience.

Comprehensive Support Across People, Platform, and Performance

LP 360 delivers a holistic approach by providing expertise across different facets of customer engagement. With a dedicated team of conversation designers, AI specialists, data analysts, and contact center agents tailored to your business goals, you can focus on achieving outcomes rather than operational tasks. The award-winning Conversational Cloud platform leverages generative AI, messaging, and conversational intelligence tools to drive optimal results. Additionally, the simplified pricing model ensures guaranteed outcomes in OpEx, customer satisfaction, and automation rate, leading to a digital transformation of your contact center and customer experience.

Efficiency and Speed in Implementation

With LP 360, businesses can expect a rapid transformation journey. The turnkey contact center as a service provided by LP 360 ensures a quick time-to-value, with implementation processes that take from kick-off to launch in under a month and outcomes measured in weeks. The tailored CCaaS managed services playbooks are designed to address unique business challenges and objectives efficiently, ensuring businesses achieve their goals faster.

Optimizing Conversations with AI-driven Solutions

LP 360 focuses on shifting conversations towards digital channels by leveraging AI-driven solutions. By transforming interactive voice response systems into digital messaging channels preferred by customers and agents, businesses can ensure cost savings while enhancing customer experiences. The automation-as-a-service offering accelerates the digital transformation of contact centers by identifying opportunities to fully automate voice and messaging conversations, utilizing proprietary AI and automation tools for maximum efficiency.

Expert Support for Human Interaction

While automation plays a crucial role, certain customer conversations require a human touch. LP 360 offers expert frontline agents with extensive customer service and sales experience across channels and industries, ensuring that businesses can deliver personalized and high-quality interactions. By assembling a specialized team of LivePerson conversation experts and global partners, businesses can establish a digital contact center of excellence dedicated to meeting customer interaction outcomes.

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