The Avaya and LivePerson Partnership
Avaya and LivePerson have joined forces to create a cutting-edge omnichannel solution that integrates voice, digital, and AI capabilities. This collaboration aims to provide a connected and personalized customer experience while boosting enterprise digital transformation efforts.
Enhanced Omnichannel Customer Service
The partnership between Avaya and LivePerson allows enterprises to enhance their existing Avaya cloud and premises-based solutions by incorporating top-notch digital, automation, AI, and analytics features seamlessly. This approach accelerates transformative outcomes, lowers costs, and minimizes operational risks, all without the need for extensive migrations or replacements.
Offerings Strengthens Omnichannel Strategy
Avaya will integrate LivePerson's Conversational Cloud platform to introduce Advanced Digital Capabilities and Unified Insights Capabilities as part of the omnichannel solution partnership. These new offerings aim to elevate customer service by supporting various channels, leveraging AI, messaging, and conversation orchestration solutions, and providing valuable customer data insights for process improvement and strategic decision-making.
Benefits of the Omnichannel Solution Offerings
The omnichannel solutions from Avaya and LivePerson offer brands faster time-to-value, reduced AI implementation risks, and more connected customer experiences. They allow for a complete digital suite supporting conversations across multiple channels, increased customer satisfaction through consistent experiences, enhanced AI scalability with embedded AI support, and improved efficiency and agent productivity through generative AI capabilities and omnichannel intelligence insights.
Joint Solution Details and Launch
Further details regarding the joint solution were unveiled at LivePerson's Spark virtual product launch. The launch highlighted the enhanced features and capabilities of the Avaya and LivePerson omnichannel solution, showcasing how it can revolutionize customer experiences and drive digital transformation in enterprises.
Putting LivePerson to Work for You
If you are seeking a best-in-class omnichannel solution that delivers seamless and personalized customer experiences while accelerating your digital transformation journey, the partnership between Avaya and LivePerson could be the answer. Embrace the power of integrated voice, digital, and AI capabilities to unlock new possibilities and drive superior outcomes.
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