Empowering Digital Transformation with Conversational Flywheel

LivePerson

Empowering Digital Transformation with Conversational Flywheel

Accelerating Digital Transformation Initiatives

The Conversational Flywheel, a pivotal component in LivePerson's digital transformation strategy, offers a structured pathway composed of four key phases: Understand, Connect, Assist, and Automate. By leveraging this innovative approach, businesses can witness a remarkable impact, such as a 25% customer satisfaction boost, a 30% reduction in operating costs, and a 50% decrease in agent attrition.

Understand Phase: Turning Conversation Data into Insights

In the Understand phase, LivePerson's Conversation Intelligence empowers businesses to extract actionable insights from customer conversations across various channels. By analyzing conversation data, organizations can identify trends, make data-driven decisions, and enhance operational efficiencies to elevate the overall customer experience.

Connect Phase: Integrating Consumer Channels and Systems

The Connect phase emphasizes the integration of diverse consumer channels and enterprise systems, enabling businesses to establish personalized connections with customers. By moving away from traditional call centers and embracing digital channels like social media and messaging apps, companies can build more efficient and engaging customer experiences.

Assist Phase: Empowering Agents with AI

With LivePerson's Assist phase, businesses can boost agent efficiency and accuracy by harnessing the power of Artificial Intelligence. By providing agents with AI-powered conversation summaries and suggestions, response times can be reduced, leading to increased customer satisfaction and improved operational effectiveness.

Automate Phase: Scaling Customer Support with Self-Service

The Automate phase focuses on automating common customer intents to scale customer support while maintaining personalized experiences. By leveraging AI tools and technologies, businesses can reduce costs, drive operational efficiency, and ensure consistent and compliant customer interactions.

Driving Successful Digital Transformation

LivePerson's Conversational Flywheel equips businesses with a comprehensive toolset to drive successful digital transformation initiatives and continuously enhance customer experiences. From Conversational Intelligence to Voice to Digital solutions and Generative AI, LivePerson offers a range of solutions to support businesses in their digital journey.

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