Enhancing Customer Engagement with LivePerson's Conversational Cloud Platform

LivePerson

Enhancing Customer Engagement with LivePerson's Conversational Cloud Platform

Revolutionizing Customer Engagement

LivePerson's Conversational Cloud platform combines human intelligence and AI to offer a leading conversational AI solution. With trustworthy Generative AI and large language model (LLM) capabilities, businesses can drive better outcomes across voice and messaging channels.

Delivering Business Impact

Implementing the Conversational Cloud solution can lead to a 2x increase in employee efficiency, a 10x boost in conversions compared to traditional digital methods, a 20% rise in customer satisfaction levels, a 90% automation containment rate, and a 50% decrease in agent attrition rates.

Unmatched Data Power

LivePerson's Conversational Cloud platform processes nearly 1 billion interactions monthly, leveraging the world's largest dataset to provide more accurate AI capabilities than any competitor. This vast data pool spans various industries worldwide, ensuring robust and reliable performance.

Comprehensive Conversational Tools

The platform offers a blend of human agents, intelligent automation, and Conversational AI across voice and messaging channels. Businesses can engage customers effectively through Natural Language Understanding (NLU) and AI chatbot tools, creating seamless interactions.

Enhancing Customer Understanding

Through Conversational Intelligence tools, businesses gain valuable insights from customer interactions. By analyzing data across voice and messaging channels, organizations can identify customer preferences and sentiments, leading to improved contact center performance.

Empowering Agents and Supervisors

LivePerson's platform enables agents to deliver unified customer experiences by providing real-time context and AI response approval features. Supervisors can enhance visibility and efficiency, ensuring consistent service quality across all communication channels.

Seamless Multichannel Experience

Businesses can connect with customers through their preferred channels, including SMS, WhatsApp, voice, and more. By offering multichannel communication options, companies can exceed customer expectations and deliver exceptional service.

Integrated Platform Capabilities

LivePerson's Conversational Cloud seamlessly integrates with CRM, marketing, and data platforms, allowing businesses to personalize interactions and streamline operations. This integration breaks down silos and maximizes the potential for enterprise-wide improvements.

Elevated Security and Support

The platform offers robust security features, including seamless integration with single sign-on (SSO) experiences for streamlined customer inquiry handling. Additionally, multi-language support and easy multichannel deployment enable scalable and efficient customer support operations.

Trusted by Global Brands

LivePerson's Conversational Cloud platform is trusted by major brands worldwide for delivering exceptional customer engagement experiences. With advanced Conversational AI, Generative AI, and Voice AI capabilities, businesses can provide personalized, omnichannel interactions.

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