Enhancing Retail Customer Experience with LivePerson's Conversational AI Solutions

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Enhancing Retail Customer Experience with LivePerson's Conversational AI Solutions

Introduction to Conversational AI in Retail

LivePerson's Conversational AI in Retail enables businesses to turn everyday touchpoints into personalized experiences. By meeting the evolving demands of modern CX with personalized, engaging, and connected experiences for customers and associates, powered by AI, businesses can significantly enhance their customer interactions.

Trusted Retail Industry Leaders

LivePerson's Conversational AI in Retail is trusted by thousands of retail industry leaders. These leaders have seen transformative results by turning conversations into measurable outcomes, such as a decrease in the cost of care by over 50%, a 4x increase in converted sales, a 20% increase in customer satisfaction, and a 70% containment in retail chatbots.

Conversational AI in Retail: Use Cases

The use cases for Conversational AI in Retail are vast and diverse. From order status updates and contact-free orders to providing rewards, perks, and 24/7 support teams, businesses can leverage AI to offer a seamless shopping experience for customers. Additionally, AI can assist in providing product details, availability, and facilitating returns and exchanges.

Digital Transformation Guide for Retailers

LivePerson offers a comprehensive Digital Transformation Guide specifically tailored for retailers. This guide helps businesses build their conversational business strategy to boost customer satisfaction and reduce operational costs. By placing conversations at the core of the customer experience, retailers can unlock real-time insights, improve operational efficiency, and enhance convenience for their customers.

Success Stories in Retail Industry

Retail industry leaders, like Holly Carroll, Vice President of Client Services, have shared success stories about their journey with LivePerson. By partnering with LivePerson's managed services team, businesses have been able to create sophisticated, intuitive, and frictionless experiences, contributing to a sustainable future and community building.

Empowering Agents with Conversational Intelligence

LivePerson's Conversational Intelligence + Agent Tools empower retail agents by providing them with the necessary tools to give better recommendations, customize offers, and engage shoppers at critical buying stages. By offering exceptional customer service through AI-powered tools, retail agents can enhance the overall customer experience.

Digital Shift and Automation for Retailers

Retailers can shift to digital channels and embrace automation by leveraging LivePerson's platform and integrations. By routing conversations to messaging apps, retailers can reduce wait times, unlock new revenue streams, and automate common customer interactions such as returns, order tracking, and purchases.

Impact of Conversational AI Implementation

By implementing Conversational AI in retail, businesses can witness a significant impact on their operations, customer satisfaction, and bottom line. Retailers can explore the possibilities of Conversational AI solutions and see firsthand the benefits of integrating AI-powered tools into their customer service and sales processes.

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