LivePerson Voice Omnichannel Solutions

LivePerson

LivePerson Voice Omnichannel Solutions

Enhance Customer Experiences Through Voice and Digital Integration

LivePerson's Voice Omnichannel Solutions offer a best-of-breed strategy for Contact Center as a Service (CCaaS) by seamlessly integrating voice and digital conversations on a unified platform. This integration allows for more efficient and personalized service through conversation shifting, omnichannel analytics, and award-winning Voice AI technology.

Build Best-of-Breed Omnichannel Solutions with Powerful Integrations

With LivePerson, enterprises can deliver a best-in-class customer experience by partnering with their preferred voice vendor. This collaboration provides a 360-degree view of data across voice and digital channels in a unified workspace. Leveraging 3rd-party partnerships enables businesses to enhance their existing investments in voice solutions with market-leading digital, automation, AI, and analytics capabilities.

Unlock the Power of Voice Across the Conversational Journey

Integrate voice seamlessly at every stage of the conversational journey to drive continuous improvement and operational efficiency within your contact center. By incorporating voice-to-digital components throughout the Conversational Flywheel™, LivePerson empowers businesses to understand customer needs, connect seamlessly across channels, assist agents with AI-powered tools, and automate interactions at every stage of the customer journey.

Gain Deep Insights and Improve Customer Experience in the Understand Phase

LivePerson's Conversational Intelligence offers deep insights from voice conversations, turning unified communications data into actionable insights. This allows businesses to identify customer behavior, trends, and preferences to inform automation strategies, operational improvements, and overall customer experience. Bringing voice conversations into the digital fold through the Unified Agent Workspace provides a multi-channel view for enhanced omnichannel solutions.

Seamlessly Transition Between Voice and Messaging with Conversation Shifting

LivePerson's Conversation Shifting technology allows customers to effortlessly switch from voice to messaging channels, reducing IVR queue wait times and boosting customer satisfaction. By leveraging IVR deflection, this advanced technology facilitates a smooth transition between voice and messaging platforms for a seamless customer experience.

Leverage Powerful Analytics and Voice AI for Automation and Insights

Maximize the value of customer conversations with LivePerson's Analytics Studio, providing comprehensive insights across phone calls and messaging interactions. Voice Capture integrates voice data into the Conversational Cloud®, enabling businesses to leverage critical voice data for analytics and automation. Elevate contact centers with AI-powered Voice AI technology for safe and scalable voice automation, reducing wait times and enhancing customer service on all touchpoints.

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Elevate Your Customer Service with LivePerson's Recognized Analyst Coverage

Forrester Report: Conversation Intelligence Solutions for Contact Centers Landscape

In the Q1 2025 report by analyst Christina McAllister, contact center and customer service leaders can gain insights into the value offered by conversation intelligence solutions for contact centers. This report helps understand vendor differences, explore options based on size and market focus, and stay informed about industry trends.

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Enhancing Customer Experiences with LivePerson's Voice to Digital Omnichannel Solutions

Build Best-of-Breed Omnichannel Solutions

LivePerson's Voice to Digital solutions offer a best-of-breed strategy for CCaaS omnichannel solutions. By integrating voice and digital conversations on a unified platform, companies can enhance customer experiences without the need for a rip and replace approach. This solution leverages conversation shifting, omnichannel analytics, and award-winning Voice AI to digitize voice interactions, resulting in more personalized and efficient service.

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Empowering GDPR Compliance with LivePerson's Data Privacy Solutions

LivePerson GDPR Whitepaper

The LivePerson GDPR Whitepaper provides valuable insights into how LivePerson safeguards consumer data and supports customers in meeting GDPR requirements. By understanding LivePerson's data protection measures, businesses can enhance their compliance efforts and build trust with their customers.

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Data Security Excellence with LivePerson

Robust Security Program

LivePerson has been a trusted name in data security for over 20 years. Their robust security program includes regular vulnerability testing to identify and address potential weaknesses. Operating systems are hardened, and infrastructure is tested internally and externally by independent third parties to ensure data safety.

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Empowering Digital Customer Interaction with LivePerson

LivePerson Recognized as a Strong Performer in Digital Customer Interaction Solutions

LivePerson, the industry leader in digital customer conversations, has recently been acknowledged as a Strong Performer in 'The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.' The report highlights LivePerson as an ideal choice for traditional enterprises seeking a dependable and scalable digital transformation partner.

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