Seamless Integration for Unified Conversations
LivePerson's conversational AI platform allows seamless integration of existing systems to connect fragmented customer interactions into unified conversations. By leveraging billions of enterprise conversations, businesses can achieve real outcomes and meaningful interactions.
Enhanced Customer Experiences and Efficiency
With LivePerson's conversational AI technology, businesses can reduce costs, increase operational efficiency, and make each conversation more productive. This technology orchestrates voice calls, messaging, and other digital channels, empowering organizations to deliver exceptional customer experiences.
Empowering Employee Engagement
LivePerson enables businesses to empower their teams with customer engagement tools and artificial intelligence. By personalizing interactions and leveraging decades of conversational data insights, employees can better serve customers and drive business success.
Contact Center AI and Automation
Businesses can scale conversations and enhance customer service efficiency by automating tasks with LivePerson's contact center AI and automation tools. This includes natural language understanding and generative AI agent tools to address common and complex customer intents effectively.
Real Business Outcomes
LivePerson's conversational AI platform delivers tangible business outcomes, including a 30% reduction in operating costs, 90% automation rate, 25% boost in customer satisfaction, 10x conversion compared to traditional digital methods, and a 50% decrease in agent attrition.
Customer Testimonials and Success Stories
Business leaders like Todd Barnhart, Executive Vice President, have witnessed the benefits of LivePerson's conversational AI platform. By providing personalized interactions and meeting customers where they are, businesses can drive success and enhance customer experiences.
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