Unlocking Conversational Success with LivePerson's Generative AI Solutions

LivePerson

Unlocking Conversational Success with LivePerson's Generative AI Solutions

Incorporating Generative AI Across the Conversational Journey

LivePerson's Generative AI tools empower businesses to seamlessly integrate AI and human agents, chatbots, and large language models into a unified conversation. This orchestration, within a single conversation, drives superior business outcomes while ensuring safety and security.

Driving Operational Efficiency with Generative AI

By incorporating Generative AI at every touchpoint of the conversational journey, LivePerson enables continuous improvement and operational efficiency within contact centers. These solutions, woven into the Conversational Flywheel™, offer deep conversation insights, seamless system integration, enhanced agent productivity, and streamlined customer interactions.

Boosting Productivity and Cost Reduction

LivePerson's Generative AI tools offer unparalleled capabilities to boost productivity and reduce operational costs. Through features like Generative Insights and AI reporting, businesses can enhance data analysis, gain insights, and optimize performance effectively.

Empowering Through Generative Insights

Utilize the power of natural language with Generative Insights to extract valuable information from conversation data swiftly. This feature allows businesses to ask open-ended questions and receive instant answers, eliminating the need for time-consuming manual analysis.

Enhancing Control with Connected LLMs

Connect your own large language models (LLMs) within LivePerson's platform for enhanced control, compliance, and performance. By seamlessly integrating external models like those from OpenAI, Google, Meta, and others, businesses can optimize their AI tools effectively.

Optimizing Customer Interactions with Conversation Orchestrator

LivePerson's Conversation Orchestrator dynamically selects the best support for each customer interaction in real-time. By seamlessly transitioning between AI and human agents, businesses can ensure timely assistance and elevate the overall customer experience.

Ensuring AI Safety and Precision

LivePerson's proprietary Generative AI models prioritize precision and safety by leveraging exclusive datasets. With AI Safety Tools in place, brands can maintain reputation, reduce biases, adhere to regulations, and mitigate risks effectively.

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Accelerating Digital Transformation Initiatives

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