Enhancing Patient Success
Luma Health offers a comprehensive solution for enterprise health systems to simplify digital transformation and drive revenue while improving outcomes. By leveraging text-first, EHR-integrated workflows, Luma Health enables health systems to provide seamless and convenient experiences for both patients and staff. The platform empowers patients by giving them 24/7 access through their preferred channels, leading to higher satisfaction, loyalty, and brand recognition for the health system. Patients can easily navigate various portals, sites, and apps, enjoying 24/7 convenience and actively participating in their care. Through this partnership between patients and health systems, patient success is prioritized, ultimately enhancing the overall healthcare experience.
Empowering Staff Success
In addition to focusing on patient success, Luma Health also supports staff success within enterprise health systems. The platform streamlines processes, reduces administrative burdens, and enhances communication, allowing staff to operate more efficiently and effectively. By automating scheduling, appointment management, reminders, waitlist offers, and instructions, Luma Health frees up staff from hours of phone calls and manual interventions, enabling them to concentrate on delivering quality care. This digitization of the front desk further enhances staff success by providing them with a single view for communication, collaboration, and workflow management. The platform's ability to evolve and adapt to the changing healthcare landscape ensures staff are equipped with the tools they need to deliver exceptional care and support system success.
Key Benefits for Health Systems
Luma Health's Patient Success Platform offers a range of key benefits for enterprise health systems. By enabling efficient scheduling and appointment management, the platform helps health systems fill their schedules, attract new patients, retain existing ones, and increase referrals. Automated reminders, waitlist offers, and instructions reduce staff workload and ensure open schedule slots are filled promptly through EHR integration and automated workflows. Additionally, the platform centralizes communication, providing a single view for staff to engage with patients, streamline processes, and enhance overall system success. By empowering health systems with digital tools and integrated workflows, Luma Health supports revenue growth, improved outcomes, and patient loyalty.