Direct Communications
Mallcomm’s B2C solution enables direct communication with shoppers, enhancing in-store visits and improving the overall customer experience. By creating a strong community, this platform helps increase sales by providing information on exclusive offers, promotions, loyalty cards, and car parking.
Top Tier Experience
Mallcomm consolidates relevant content for shoppers, making it easily accessible. In-store events can be promoted through the platform, increasing awareness and enabling shoppers to book spaces. An interactive store directory helps shoppers plan visits, check store hours, and contact stores conveniently. Additionally, customers can click and collect items, enhancing their overall experience.
Maximizing Value
Data insights play a crucial role in enhancing customer experiences. Mallcomm allows for the creation of bespoke feedback forms, surveys, and polls to understand shopper preferences and improve their experiences. By analyzing footfall and spending patterns, properties can track performance and sales growth. Targeting different customer segments with tailored offers and events, along with collecting insightful data on customer trends and behaviors, further enhances the value of this platform.
Integration Benefits
Mallcomm’s platform can be integrated with other software to maximize benefits. Wayfinding software assists shoppers in locating their favorite brands and promotes the property’s offerings. Enhanced loyalty systems track points and spending, using geo-fencing to identify locations and behaviors, offering unique offers to increase visits and spending. The platform also facilitates online sales by allowing shoppers to make payments from home, providing them with a seamless shopping experience.