Implementation Process at ManageArtworks
ManageArtworks specializes in deploying comprehensive artwork and copy management systems customized to meet the specific needs of enterprise clients. The implementation process is meticulously designed to smoothly transition your business from its current operations to a more efficient, digitally managed system. Once the sales team hands over the sales order to the Delivery team, a dedicated project manager is assigned to the project. A Business Analyst and the project manager initiate the requirement gathering phase. This phase involves gaining an in-depth understanding of your current artwork processes, sharing industry best practices, and suggesting optimal new processes. The implementation involves several steps, tailored to the individual needs of each project, ensuring a seamless transition to the ManageArtworks system.
Dedicated Technical Support at ManageArtworks
At ManageArtworks, we take pride in offering unparalleled technical support services for our artwork and copy management product. Recognizing the critical nature of your business operations, we provide a dedicated support team available 24/7 to ensure assistance is always within reach for our global customer base. Seeking support is made effortless through streamlined communication channels. Whether you encounter an issue or require guidance, help is just an email away at support@manageartworks.com. The online support portal is specifically designed for your convenience, featuring an automatic ticketing system that allows you to easily raise support requests and track their status at any time. This transparency ensures you are always informed about the progress of your queries.
Account Management and Validation Services
Enterprise clients of ManageArtworks are assigned a dedicated Account Manager whose primary role is to help maximize the benefits of the system. In addition to support and account management, ManageArtworks offers comprehensive validation services tailored for clients in the pharmaceutical industry. Navigating the regulatory landscape of this industry demands robust and compliant solutions. The validation services provided meet the stringent standards of US FDA 21 CFR Part 11 and EU Annex 11, ensuring adherence to regulations regarding electronic records and signatures. This level of compliance is crucial for clients selling products in the European Union and the United States.