Expert Implementation Support for Supply Chain Excellence
Manhattan TMS offers an array of professional services to ensure the success of your operations and solutions. With a seasoned team of implementation experts, we provide the necessary support to streamline your processes, enhance ROI continually, and secure your triumph. Our mission is to lay a strong foundation for your success by equipping you with the right tools and resources required for operational supply chain excellence.
Comprehensive Support and Services
Our professional services encompass 24x7 global support, system health monitoring in collaboration with Cloud Operations, Premier Support services, assistance in leveraging new functionalities and innovations, as well as a focus on the success of your distribution center operations. We are dedicated to driving results-driven performance through our Manhattan RPM methodology that ensures efficiency and satisfaction for our customers.
Results-Driven Performance Methodology
Manhattan RPM is our proprietary methodology that guides the delivery of products and services to our clients. Our global team of professionals, adept in industry knowledge, technology, and implementation, ensures a structured and measurable adoption of solutions. We follow a phased approach built on decades of experience to guarantee that you maximize the benefits of our technology throughout the implementation process.
Proven Implementation Approach
Our software implementation process is based on the Manhattan RPM method, which progresses through five distinct phases - Design, Build, Prepare, Deploy & Support, and Customer Support. Each phase is meticulously designed to cover key aspects of the implementation journey, from laying the groundwork and integration testing to final deployment and ongoing support.
Professional Service Resource Profiles
With an average of 8,000 hours of customer implementation experience, our resource personnel are highly skilled and bring a wealth of expertise to each project. From Directors & Architects with over 15 years of experience to Functional & Technical Leads and Consultants & Developers, our team is well-equipped to handle a variety of implementation challenges.
Driving Supply Chain System Success through Standardization
Manhattan emphasizes the importance of standardization, simplification, and centralization in achieving supply chain system success. By focusing on true business requirements, allowing process variation only for unique needs, and identifying best practices within your organization, you can drive standardization and streamline operations effectively.
Case Study: Pet Supplies Plus Transformation
Explore how Pet Supplies Plus transformed its business model by consolidating distribution and implementing flexible supply-chain applications. Learn from real-world examples of successful transitions and discover the impact of strategic software solutions on business growth and efficiency.
Supporting Your Success
The Manhattan TMS Professional Services Organization (PSO) team is dedicated to ensuring a seamless transition to your new software solutions. Whether you need implementation support, ongoing assistance, or expert guidance, our team is here to help you navigate your journey towards operational excellence.