Revolutionizing Employee Support with MeBeBot Intelligent Assistant at Epicor

MeBeBot Intelligent Assistant

Revolutionizing Employee Support with MeBeBot Intelligent Assistant at Epicor

The Challenge Faced by Epicor

Epicor Software Corporation, a prominent global provider of industry-specific software, encountered difficulties in supporting its dispersed workforce across 30 countries due to various time zones. The HR and IT teams struggled to cater to employees' needs efficiently, hindering the success of their people-first digital initiatives.

The Solution: MeBeBot Intelligent Assistant Implementation

To address the challenges faced, Epicor opted for MeBeBot's artificial intelligence-driven Intelligent Assistant. This innovative solution aimed to provide employees with quick and accurate responses to HR and IT queries, eliminating the need for extensive email exchanges or help desk tickets. By leveraging MeBeBot's knowledge base and customizing content to suit their needs, Epicor empowered its workforce with self-service tools and instant access to information, aligning with their people-first approach.

Innovative Integration and Employee Adoption Strategy

Epicor strategically integrated the MeBeBot Intelligent Assistant primarily within Microsoft Teams and their company Intranet, ensuring widespread adoption. By engaging employees through video introductions, Yammer updates, and seamless integration into Teams workspaces, Epicor enhanced awareness about the tool. The internal marketing communications team continues to promote MeBeBot, ensuring sustained usage and incorporating it into existing workflows.

The Impact and Ongoing Development

Following the implementation, Epicor witnessed a significant impact, with hundreds of HR, IT, and Ops questions being addressed swiftly and accurately within the first week. MeBeBot's continuous monitoring and refinement of responses enhance accuracy, while Epicor's feedback drives ongoing development. The collaboration between Epicor and MeBeBot fosters innovation, with new features and country-specific content being regularly introduced to support employees across all 30 countries.

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