Transforming Employee Experience with MeBeBot Intelligent Assistant at e2open

MeBeBot Intelligent Assistant

Transforming Employee Experience with MeBeBot Intelligent Assistant at e2open

Introduction to e2open and Their Mission

e2open, a leading global provider of cloud-based software for supply chains, focuses on bringing agility and visibility to the global supply chain through collaboration and innovative technology. With a significant growth in employees since 2015, e2open now operates in 22 geographic work areas, providing seamless connections for enterprises of all sizes.

The Challenge of Scaling Employee Support

As e2open expanded rapidly, they faced challenges in transforming their onboarding, employee support, and communication strategies. Manual processes hindered efficiency, and they needed a solution to streamline access to consistent information for new and existing employees across different locations and time zones.

The Innovative Solution with MeBeBot's AI Intelligent Assistant

To address these challenges, e2open adopted MeBeBot's AI Intelligent Assistant to create a unified digital employee experience. By leveraging MeBeBot's knowledge base and integrating the chatbot into platforms like Microsoft Teams and SharePoint, e2open quickly established a centralized global employee services center of excellence. The no-code development approach enabled a swift implementation, providing employees with instant access to essential information.

The Impact and Benefits of MeBeBot Implementation

The introduction of MeBeBot significantly reduced the HR team's direct question responses by 75% in the initial three months. IT support saw a decrease of over 300 hours in help desk support per month, and HR saved more than 120 hours monthly in handling questions. With MeBeBot's push notification service, e2open efficiently delivers timely updates and messages to employees, enhancing communication during critical situations like weather emergencies. Additionally, MeBeBot's people analytics empower e2open to understand chatbot usage and optimize employee support continuously.

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