Dedicated Customer Support
MedeAnalytics is dedicated to providing exceptional customer service, ensuring a seamless transition for new clients. With a collaborative and consultative approach, the dedicated team at MedeAnalytics works tirelessly to support user adoption and maximize the value of your investment. Guided by core values of collaboration, accountability, and innovation, the team is committed to maintaining a high level of service throughout the partnership.
Comprehensive Account Management
The account management services at MedeAnalytics are designed to fuel your success. With a focus on engagement, user adoption, and voice of client programs, you can expect a collaborative relationship that drives results. The experienced healthcare analytics team is there to provide support and expertise at every step.
Expert Implementation Services
MedeAnalytics offers expert implementation services to streamline the integration of their analytics solutions. With a proven methodology, standard healthcare data models, and a best practice playbook for change management, the implementation team ensures a smooth and efficient onboarding process. Backed by an experienced enterprise software delivery team, clients can trust in the success of their implementation.
Onboarding, Adoption, and Training
Understanding the importance of onboarding and user adoption, MedeAnalytics provides comprehensive analytics tools and resources to observe utilization trends. With segmented views of user interactions, time and usage reports, and training support, clients have the tools they need to succeed. In addition, a wealth of eLearning resources and product user guides are available to support ongoing learning and development.
Community Engagement and Data Governance
MedeAnalytics fosters community engagement through events and forums, allowing clients to network, share successes, and participate in programs like the Annual client Impact Awards. Moreover, the company prioritizes data governance and regulatory compliance, ensuring the highest levels of data security with certifications such as HITRUST, SOC 2, HIPAA, ISO27001, and more. Clients can trust in the enterprise privacy standards maintained by MedeAnalytics.