Client Support Excellence
At MedeAnalytics, our top priority is providing our clients with superior service. We understand the importance of addressing technical issues promptly, making product configuration changes efficiently, and offering comprehensive support whenever needed. Our dedicated team is committed to ensuring that our clients receive the assistance they require to maximize the benefits of our products and solutions.
Technical Support Process
If you encounter a technical issue, require product configuration changes, or have any questions for support, our user-friendly portal is at your disposal. Simply follow the prompts to open a ticket, and you will promptly receive an automated email response containing your unique ticket number. This number should be referenced in all your communications with MedeAnalytics related to the technical issue for swift resolution.
Immediate Assistance
For clients without a portal account, facing a site outage, or in need of urgent support, we offer a direct contact number: 1-877-505-6333 (MEDE). This ensures immediate assistance from our knowledgeable support team to address any critical issues efficiently. We are here to help you navigate through any challenges and provide the necessary support to keep your operations running smoothly.
Contact Information
To reach us for any support-related queries or assistance, visit us at 501 W President George Bush Hwy, Suite 250, Richardson, TX 75080, United States. We are dedicated to resolving your concerns and ensuring your satisfaction with our services. Feel free to explore our range of solutions including Health Fabric™, Data Science Factory™, Managed Action™, and Strategic Advisory Services that cater to your specific needs.