Returning an Explanted Product
When it comes to returning an explanted product to Medtronic, you can rest assured that the process is not only straightforward but also free of charge. A device that has been removed from within the body must be shipped in a biohazard container, for which Medtronic provides a free biohazard return kit. Examples of explanted products include implantable drug pumps, catheters, neurostimulators, pacemakers, defibrillators, cardiac resynchronization therapy devices, insertable cardiac monitors, and leads. By using the pre-applied USPS shipping label, you can easily return the device hassle-free.
Requesting a Biohazard Return Kit
If you need to return an explanted product, requesting a biohazard return kit from Medtronic is a simple and efficient process. Medtronic will send you the necessary kit and instructions for shipping the device at no additional cost to you. By using the prepaid USPS shipping label, you can be certain that the device will be returned securely and promptly.
Returning or Replacing an External or New Device
When it comes to returning or replacing an external or new device, Medtronic ensures a smooth and organized process. By contacting Patient or Customer Services, you can request authorization to ship the device back. Depending on the device type, you will receive either a prepaid shipping label or a FedEx box with a label for the return. It is crucial to reach out to the specific Patient or Customer Services team that caters to your device type, ensuring that the return or replacement process is handled with expertise and precision.
Contact Information for Various Device Types
For the convenience of patients and caregivers, Medtronic provides specific contact information for different device types, making it easier to get in touch with the appropriate department. Whether you are using devices related to diabetes, hearing therapy, cardiac rhythm and heart failure, neurostimulation and drug pumps, or spine and biologics, Medtronic offers toll-free numbers and operating hours, enabling you to reach out for product returns and replacements efficiently.