Hardware Warranty Coverage
When you purchase a Microsoft device or accessory, it comes with a Standard Limited Warranty. The terms and conditions may vary depending on your country or region. For detailed warranty terms, you can read more by clicking on the provided link. Additionally, Surface devices have a dedicated FAQ section covering warranty specifics.
Checking Warranty Status
To check the warranty status of your Surface or Xbox device or accessory, simply use your Microsoft account on account.microsoft.com/devices. This platform allows you to verify your warranty and even make warranty claims hassle-free. For Microsoft accessories like mice, keyboards, cameras, or headsets, direct contact with customer support is required.
Microsoft Complete Protection Plan
For enhanced coverage, consider opting for the Microsoft Complete Protection Plan when you purchase your device. This plan provides extended hardware and accidental damage protection, along with unlimited technical support from Microsoft. While available in select markets only, it offers comprehensive support beyond the Standard Limited Warranty.
Getting Service and Support
If you need to service your Microsoft device or accessory, sign in to your Microsoft account on account.microsoft.com/devices to initiate service requests for Surface, Xbox, or their respective accessories. Support for Microsoft accessories can also be obtained from the Microsoft PC accessories help and learning page. Specific service processes and guidelines are detailed to ensure a smooth service experience.
Out-of-Warranty Service
In case your Surface device is out of warranty or damaged, Microsoft provides options for out-of-warranty services. You can explore the steps involved, costs associated with out-of-warranty service, finding authorized service providers, as well as information on self-repair techniques. In-depth guides and resources are available to assist you in managing out-of-warranty scenarios effectively.
Additional Service Information
Beyond warranty specifics, the support section covers a wide range of service-related topics. From service order updates to model-specific information, safety recalls, and self-repair guides, users can find detailed assistance for various scenarios. The section also provides tools to locate service centers, find serial numbers, and access relevant legal documents.
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