Comprehensive Product Support
Mitchell1 ProDemand offers a robust support system to ensure customers have a seamless experience and maximize their use of the product. Whether you need assistance with repair or estimating information, software troubleshooting, account management, or guidance on using SocialCRM, the Client Services teams are dedicated to providing expert help. This support structure enhances customer satisfaction by addressing a wide range of needs promptly and effectively.
Dedicated Contact Channels
To cater to specific customer queries, Mitchell1 ProDemand has designated channels for different types of support. Customers can easily reach out to the Product Content Support team for help with repair or estimating information in ProDemand or TruckSeries. Technical Support is available for any software malfunctions, installation issues, or data update requirements. Customer Account Support assists with account-related queries, ensuring smooth management for all users. Additionally, SocialCRM Support provides contact details for the assigned agent to guide users through SocialCRM functionalities.
Responsive Service Hours
Mitchell1 ProDemand values customer support and offers efficient service hours to address diverse customer needs. With varying office hours from 6:30 a.m. to 4:30 p.m., customers can reach out during their convenience. Additionally, sales support extends from 5:30 a.m. to 5:00 p.m., with weekend availability on Saturdays from 6:00 a.m. to noon. This dedication to accessible service hours showcases Mitchell1's commitment to ensuring customers can receive timely assistance and support.
Holiday Closure and Proactive Communication
Understanding the importance of transparency and communication, Mitchell1 ProDemand provides holiday closure schedules well in advance. Customers are informed about the closure on December 24th, 25th, and January 1st, ensuring they can plan their queries or support requirements accordingly. This proactive approach to communication demonstrates Mitchell1's consideration for customer convenience and satisfaction.
Total Shop Solutions and Commitment to Quality
As part of Mitchell Repair Information Company, LLC, Mitchell1 ProDemand is committed to offering total shop solutions. This commitment ensures that customers receive comprehensive support and solutions for all their automotive repair needs. By providing high-quality services and responsive support, Mitchell1 ProDemand establishes itself as a leading provider in the industry, catering to the diverse requirements of automotive professionals.