Empowering Cost Reduction with Moveworks AI Support Solutions

Moveworks

Empowering Cost Reduction with Moveworks AI Support Solutions

Automated Resolution of L1 Support Issues

Moveworks specializes in automating common L1 support issues like password resets, account unlocks, email group management, form submissions, device troubleshooting, and more. By employing AI, Moveworks eliminates the costs associated with these repetitive problems, offering a sustainable solution.

Enhanced Employee Experience

While reducing help desk support costs, Moveworks ensures a superior employee experience. Through its conversational AI bot, Moveworks offers white-glove support, enabling employees to describe their issues naturally, similar to interacting with a human agent, thus fostering a positive user experience.

Optimizing Return on Investment

Moveworks conducts a meticulous analysis of all available resources within an organization to provide the best solutions for every issue. By leveraging existing investments in self-service resources effectively, Moveworks helps in diminishing unnecessary costs and enhancing the ROI of help desk operations.

Efficient Resolution of Common Requests

Moveworks leverages AI to allow employees to resolve a significant percentage of their common support issues autonomously. By aggregating information from various IT systems, Moveworks swiftly offers the most relevant solutions to frequently encountered problems, reducing reliance on help desk intervention.

Streamlining Ticket Resolution Lifecycle

In instances where complex issues require expert intervention, Moveworks expedites the ticket resolution process by handling extensive communication, status updates, and necessary follow-ups. By automating these tasks, Moveworks ensures prompt and efficient closure of tickets, enhancing overall operational efficiency.

Control Over Software License Management

Moveworks aids organizations in optimizing software license management by swiftly provisioning licenses, obtaining approvals when needed, and reclaiming unused licenses. This proactive approach ensures that employees get timely access to necessary software while preventing unnecessary spending on redundant licenses.

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