Enhance Service Desk Efficiency
Moveworks AI Assistant offers IT teams the opportunity to supercharge their service desk by empowering employees to self-serve for break/fix and beyond. This enhancement not only boosts efficiency but also frees up IT professionals to focus on more strategic tasks.
Uplevel IT Service Desk Operations
Manual workflow management often leads to operational inefficiencies and delays in response times. Moveworks enables service desks to transition from reactive to proactive, allowing for quick issue resolutions, proactive ticket updates, and efficient triaging of incoming tickets.
Streamline Identity and Access Management
Moveworks AI Assistant aids in propelling provisioning efficiency by automating L1 provisioning requests. This helps in reducing the waiting time for crucial tool access, as requests can be processed in a matter of minutes. The AI Assistant also simplifies tasks like managing distribution lists, resetting passwords, and overseeing contractor access.
Effortless Hardware Management
With Moveworks, device management becomes a seamless process from onboarding to offboarding. Employees can navigate hardware lifecycle management effortlessly, ensuring that upgrades do not hinder their productivity. From new hire laptop requests to device returns, Moveworks simplifies the entire process.
Enhance Security Processes
Moveworks AI Assistant enhances security processes by streamlining communication, reducing alert fatigue, and improving response times. By automating tasks like vendor security reviews, outage communications, login activity monitoring, and incident response ticket management, the AI Assistant ensures a secure and efficient workflow for IT security teams.
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