Transforming IT Support at Scale with Moveworks

Moveworks

Transforming IT Support at Scale with Moveworks

Challenge: Supporting Complex IT Operations

Leidos, a Fortune 500 technology innovator, faced the challenge of supporting highly complex IT operations at a massive enterprise scale. With a vast technology ecosystem of hundreds of applications and the need to adhere to stringent federal security and compliance requirements while enabling productivity for a global workforce, Leidos needed a solution to navigate this complexity efficiently.

The Problem: Maintaining Agility at Scale

The monumental task of maintaining smooth operations at Leidos' scale required more than seamless functionality. VP of Enterprise Applications, Brian Hobbs, highlighted the complexity faced by the company in delivering an agile and supportive employee experience amidst numerous programs and enterprise applications. The challenge was not only to maintain operations but also to innovate and keep Leidos at the cutting edge.

The Solution: Iris, AI Copilot by Moveworks

In October 2023, Leidos introduced Iris, an AI Copilot powered by Moveworks' enterprise-grade platform. Iris stood out with its unique combination of generative AI, advanced natural language processing, and deep integrations with enterprise systems. This powerful combination enabled Iris to proactively resolve IT issues, automate workflows, and integrate securely with critical systems while adhering to federal standards. The deployment of Iris led to increased employee satisfaction with IT support and transformed the support experience into a conversational, self-service interaction.

The Result: Reshaping Service Delivery with AI

Implementing Moveworks' AI solution, Iris, reshaped Leidos' approach to service delivery by deflecting routine tasks from IT support staff and empowering employees to resolve issues independently. This transformation significantly boosted overall satisfaction and productivity. Moveworks' secure, enterprise-grade architecture ensured compliance with strict security protocols and provided the foundations for future AI innovation. The partnership with Moveworks positioned Leidos to continuously evolve service delivery through advancements in generative AI.

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