Addressing the Skills Shortage in Customer Service Talent
The contact centre industry has undergone significant transformations post-pandemic, leading to an increased demand for customer service talent in sectors such as banking, finance, insurance, and real estate. With a large number of individuals transitioning careers or pursuing new educational paths during COVID, the skills gap in customer service has become more pronounced than ever before. In response to this challenge, ManpowerGroup has launched the Customer Service Academy.
Building Future Workforce with Talent Pools
As a prominent recruitment partner for contact centres, ManpowerGroup assists clients in creating talent pools by identifying and guiding candidates with potential for the upskilling programme. By preparing these individuals to handle customer interactions and represent businesses effectively, the academy aims to bridge the skills gap in customer service and bolster the future workforce.
Empowering Career Growth for Candidates
The Customer Service Academy offered by ManpowerGroup provides candidates with comprehensive training, certification, and employment support to kickstart a successful career in contact centres. By equipping individuals with the necessary skills and resources, the academy facilitates career growth opportunities and ensures a sustainable pathway to success in the customer service sector.
Embracing Skill Development and Employment Support
With a focus on skill development and employment readiness, MyPath Customer Service Academy by ManpowerGroup stands out as a valuable resource for individuals seeking to enter the contact centre industry. Through tailored training programmes, certification initiatives, and ongoing support, the academy plays a pivotal role in empowering aspiring customer service professionals and fostering a skilled workforce for businesses across various sectors.