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Netomi

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Empowering Contact Center Agents with Netomi's AI Co-Pilots

The AI-Agent Partnership at Work

Conversational AI has progressed beyond just mimicking human speech to become an intelligent contact center teammate. With auto and co-pilot modes, AI supports agents in handling routine tasks as well as complex interactions. Auto mode manages basic inquiries independently, while co-pilot mode assists agents in real-time during more intricate issues. By suggesting solutions and learning from agent responses, AI enhances customer interactions, reduces agent workload, and delivers personalized experiences.

Empowering Through Proactivity

Netomi's co-pilot solution elevates agent assistance by proactively collecting customer data and offering real-time suggestions. By analyzing prior interactions, co-pilot suggests responses based on historical data. Additionally, it can assess query urgency to decide whether to activate auto-mode or escalate to a CX agent. This proactive feature enhances agent efficiency, reduces burnout, and enables better query resolution, benefiting the entire contact center.

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