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Netomi

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Netomi: Revolutionizing Customer Experience with AI-First Solutions

Our Evolution: From msg.ai to Netomi

Founded in 2015 as msg.ai, Netomi has transformed into a customer experience powerhouse. The name Netomi, derived from 'Net', 'Om', and 'I', symbolizes the amalgamation of AI technology (Net), fundamental connections (Om), and personalized customer interactions (I) that define our existence.

Empowering Brands with Agentic OS for CX

Netomi leads the market with its innovative Agentic OS for CX, enabling enterprises to create deep customer engagements through omnichannel interactions. The network of AI Agents guarantees accurate, safe, and on-brand interactions, setting a new standard in customer experience management.

Vision of the Founders

Puneet Mehta, Founder & CEO of Netomi, emphasizes the importance of AI governance and control in enhancing customer experiences. By offering the first Agentic OS for CX, Netomi ensures that companies can harness the power of AI Agents while adhering to regulatory and brand standards.

Innovative Solutions for Enhanced CX

Netomi's platform is equipped with embedded AI governance features to safeguard data privacy and brand reputation. The open integration architecture offers scalability across various channels and business systems, ensuring seamless operations for enterprises of all sizes.

Industry Recognition and Support

Backed by industry titans like Greg Brockman, Demis Hassabis, and Mustafa Suleyman, Netomi boasts a lineup of visionary leaders who contribute to shaping the future of AI-driven customer experiences. With a team of renowned experts, Netomi continues to redefine customer engagement standards.

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Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

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Join Netomi's Global Team: Explore Open Roles

Enhancing Customer Experiences Globally

Netomi, with offices in San Francisco, Toronto, New York, and India, is dedicated to enhancing customer experiences and brand interactions worldwide. By joining Netomi, you will have the opportunity to make a significant impact on how businesses engage with their customers.

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Transforming Customer Support: The Netomi Solution for Harry Rosen

Resolving Customer Tickets Efficiently

Harry Rosen, a renowned luxury menswear retailer, faced a surge in digital customer service tickets during the COVID-19 pandemic. With Netomi's AI solution, the company achieved a 70% ticket deflection rate, significantly reducing the workload on its customer service department.

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Revolutionizing Customer Support with Netomi

Unparalleled Multi-Channel Support

Netomi offers a comprehensive solution to scale your support operations across every channel, providing a seamless customer experience. Whether it's email, social media, chat, or phone support, Netomi's platform ensures that your customers receive consistent and efficient assistance regardless of the communication channel.

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The Ultimate Guide to Delivering Exceptional Customer Support in 2023

Understanding Customer Support vs. Customer Service

Customer support focuses on assisting customers with questions or issues related to a product or service, whereas customer service encompasses the overall customer experience and interactions with a company. It's important to differentiate between these two terms as they serve distinct purposes in enhancing customer satisfaction.

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Enhancing Fintech Customer Experience with AI-driven Support Channels

Challenges in Fintech Customer Experience

In the rapidly evolving financial landscape, Fintech companies face increasing challenges in providing superior customer experiences. Factors such as financial crises, rising interest rates, and consumer confidence directly impact the quality of support services offered by these companies. As customers demand more personalized and efficient services, Fintech companies must adapt to meet growing expectations.

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