Efficient Dispatching and Routing
Onfleet offers a comprehensive last mile delivery platform that revolutionizes operations by providing efficient dispatching and routing solutions. Dispatch operations are consolidated into an intuitive web dashboard, simplifying the process for businesses. The integrated route optimization engine takes into account factors like time, location, capacity, and traffic to generate the most efficient routing solutions. Real-time updates are sent to drivers to ensure they have the latest information, and changes can be made or routes re-optimized on the go. With features like search and filter options, businesses can focus on what matters by quickly finding drivers, customers, or specific tasks based on various criteria.
Empowering Drivers and Enhancing Customer Experience
Onfleet empowers drivers with user-friendly mobile apps that offer effortless onboarding and real-time data access. The native iOS and Android apps come with interactive walkthroughs, making it easy for new drivers to get started. Drivers have access to up-to-the-second customer information, order details, and navigation tools like Google Maps, Apple Maps, or Waze for efficient deliveries. The platform also enables proof of delivery through in-app collection of photos, signatures, barcodes, and notes, ensuring completion requirements are enforced. Additionally, task history and driver performance metrics help drive productivity and accountability.
Delighting Customers with Real-Time Updates
Onfleet enhances the customer experience by providing real-time updates, direct communication, and a feedback loop. Automatic status updates inform customers about the delivery progress, giving them peace of mind. Customers can track live driver locations and receive accurate estimated arrival times through a branded and responsive web tracking experience. Integrated customer communication allows customers to easily contact their driver, dispatcher, or call center with a single tap, enhancing transparency. Customer feedback is also collected post-delivery to gain insights and improve service quality.
Data-Driven Insights and Integrations
Onfleet enables businesses to track performance and gain key insights through monitoring metrics, visualizing success rates, feedback scores, and more. Data segmentation by teams, drivers, day, week, and hour allows businesses to analyze performance at a granular level. Comprehensive reports can be generated by exporting analytics and raw task data, or by connecting with Onfleet's API for deeper insights. The platform also seamlessly integrates with existing tools through APIs and connectors, making it easy to launch or migrate delivery operations without coding. Whether importing files or connecting to third-party apps like Shopify and Google Sheets, businesses have complete control over their delivery operations.
Flexible Solutions for Various Industries
Onfleet caters to a range of industries including cannabis, courier services, food & beverage, grocery, pharmacy, and retail. The platform's versatile features and customizable solutions make it adaptable to different business needs within these industries. By offering tailored last mile delivery solutions, Onfleet ensures businesses can streamline operations, improve efficiency, and provide exceptional customer service across diverse sectors.