Support Articles by Role
Onfleet offers comprehensive support articles categorized by roles such as Admin, Dispatcher, Driver, Partners & Integrations, and Developers. These articles cover a wide range of topics including organization settings, task management, mobile app setup, API wrappers, webhooks, and more. Whether you are an administrator looking to optimize routes or a driver wanting to learn about the driver app, Onfleet's role-based support articles provide detailed guidance and insights.
Support Videos by Role
For visual learners, Onfleet provides support videos tailored to different roles within the platform. These videos, presented by Technical Support Manager Mariana Muniz, cover topics like driver app setup, task completion reasons, route optimization, recipient experience customization, multi-brand SMS communication, and ETA calculations. By watching these instructional videos, users can quickly grasp the functionalities and features of Onfleet to enhance their operational efficiency.
Popular Articles and Additional Resources
In addition to role-based support content, Onfleet offers a collection of popular articles that address commonly encountered issues and tasks such as managing tasks, signing into the driver app, verifying barcodes, and driver management. Furthermore, users can access additional resources related to product privacy, terms of service, scheduled phone support, latest release notes, support terms, system status, and product updates. These resources serve as valuable references for users seeking further information about Onfleet's offerings.
Documents and Support Experts
Onfleet's dedicated support team is committed to assisting users with any challenges or questions they may have. Users can browse through role-based documents to find solutions to specific situations or connect directly with support experts for guidance. The combination of well-curated support documents and experienced support specialists ensures that users receive accurate information and effective solutions tailored to their needs.
Contacting Support and Common Support Questions
Users who require additional assistance or have specific inquiries can easily contact Onfleet's support team for personalized guidance. If users encounter difficulty navigating the platform or resolving issues, they can reach out to support experts for prompt assistance. Additionally, Onfleet addresses common support questions regarding tasks, contacting the support team, Predictive ETA, dashboard views, app phone requirements, and more. By proactively addressing these common inquiries, Onfleet ensures a seamless user experience for its customers.