Oracle Software Technical Support Policies
The Oracle Software Technical Support Policies outline Oracle's software support terms and describe the levels of technical support provided. These policies serve as a key resource for understanding how Oracle supports its software products. Whether you require assistance with software installation, configuration, or troubleshooting, the document offers clear guidelines on the support services available.
Oracle Hardware and Systems Support Policies
The Oracle Hardware and Systems Support Policies document details Oracle's hardware support terms and outlines the different levels of support provided for hardware products. From warranty coverage to service requests, this comprehensive guide ensures that users have a thorough understanding of Oracle's commitment to maintaining the functionality and performance of their hardware investments.
Oracle Open Source Support Policies
The Oracle Open Source Support Policies document specifically focuses on Oracle Linux, Oracle VM, and Oracle Verrazzano support terms and levels. For users leveraging open source solutions in their IT environments, this document clarifies the type of support available from Oracle for these critical software components. With detailed information on support levels, users can confidently rely on Oracle for their open source infrastructure needs.
Oracle Cloud Hosting and Delivery Policies
The Oracle Cloud Hosting and Delivery Policies elucidate the support policies related to Oracle Cloud Services. By understanding Oracle's approach to hosting and delivery, users can ensure that their cloud environments are supported according to Oracle's guidelines. This document serves as a roadmap for navigating the complexities of cloud support and underscores Oracle's commitment to delivering reliable and secure cloud services.
Global Customer Support Security Practices
Oracle's Global Customer Support Security Practices outline the security controls applied to technical support services and hardware warranty services. Security is a paramount consideration in today's digital landscape, and Oracle's dedicated practices reflect their commitment to safeguarding customer data and systems. By adhering to these security practices, users can trust in the integrity and confidentiality of their interactions with Oracle support services.