Oracle Software Technical Support Policies
The Oracle Software Technical Support Policies document serves as the primary guide outlining Oracle"s software support terms and technical support levels. This comprehensive document details the various support levels provided by Oracle for its software products. From basic support terms to advanced technical assistance, this document ensures customers are well-informed about the support they can expect from Oracle.
Oracle Hardware and Systems Support Policies
For customers utilizing Oracle"s hardware and systems, the Oracle Hardware and Systems Support Policies document is essential. This document communicates Oracle"s support terms specifically for hardware products, outlining the warranty coverage, support levels, and how to request service. Whether your organization relies on Oracle hardware or systems, understanding these policies is crucial for maintaining a smooth operation.
Oracle Cloud Hosting and Delivery Policies
With the increasing adoption of cloud services, the Oracle Cloud Hosting and Delivery Policies document lays out the support policies related to hosting and delivery of Oracle Cloud Services. These policies are referred to in the Oracle Cloud Ordering Document and inform users about the support they can expect in terms of hosting and service delivery. By familiarizing yourself with these policies, you can ensure a seamless cloud service experience.
Oracle Hardware Warranty
The Oracle Hardware Warranty is a crucial document that outlines the standard Limited Warranty applicable to all eligible Oracle hardware products. It explains the warranty terms, procedures for requesting warranty service, and how Oracle responds to such requests. By understanding the Oracle Hardware Warranty, customers can ensure that their hardware products are protected and well-supported.
Oracle Exadata Technical Support Policies
Specific to Oracle Exadata products, the Oracle Exadata Technical Support Policies document clarifies the support policies for products acquired during specific periods. It distinguishes support levels for older Exadata products and directs users to the appropriate current support policies for newer acquisitions. This ensures that customers of Oracle Exadata products receive the right level of technical support according to their product version.