Comprehensive Onboarding Experience
PitchBook offers a personalized onboarding experience for clients, where a dedicated account team tailors the process to individual goals. This team serves as a valuable resource, providing actionable advice and additional training whenever needed. The goal is to ensure that clients are fully equipped to leverage the platform effectively from day one.
Strategic Partnership for Success
The account team at PitchBook goes beyond basic support; they act as strategic partners for clients. By sharing best practices and helping clients optimize their data utilization internally, the team ensures that clients derive maximum value from the platform. This approach fosters a collaborative relationship aimed at achieving long-term success.
Customized Data Analysis Services
In addition to standard offerings, PitchBook clients can request custom analysis from the Data Analysis Team. This service provides clients with in-depth research, presentation-ready materials, custom reports, and more. By tapping into this resource, clients can gain valuable insights tailored to their specific needs, enhancing their decision-making processes.
Responsive Troubleshooting Support
PitchBook's Support Team is readily available to assist clients with any queries or issues. With an average response time of just 10 seconds on live chat and phones, clients can expect prompt help whenever they need it. Additionally, the Support Team is reachable via email for any further assistance, ensuring that clients can rely on continuous support.
24/7 Self-Service Help Center
For self-directed assistance, PitchBook offers an extensive online Help Center that is constantly updated. Clients can access FAQs, a comprehensive glossary, product videos, and interactive walkthroughs to enhance their knowledge and proficiency with the platform. This resource empowers clients to find solutions independently and deepen their understanding of PitchBook's capabilities.