Comprehensive Support for Manufacturing Excellence
Manufacturing operations require not just software expertise but insights from industry specialists. Plex Manufacturing Cloud offers a robust support system through Plex Support Services. This support ensures that your investment in Plex is secure and maximizes your operational efficiency. With a focus on manufacturing needs, Plex Support Services provide access to a wide range of resources to address your concerns and optimize your operations.
Features of Plex Support Services
Plex Support Services offer a multi-faceted approach to meeting the diverse needs of manufacturing organizations. Leveraging the Plex Community, users can access a wealth of knowledge articles, engage with peers, and submit cases for expert assistance. The integration of knowledge articles allows quick resolutions to common issues, while the availability of phone and online support ensures timely assistance in multiple languages. Additionally, Plex offers high-touch support options that include regular business reviews to align support services with your evolving requirements.
Tailored Support Tiers for Varied Needs
Plex Support Services cater to organizations of all sizes with a tiered support structure. The Silver tier provides essential support features included with every Plex module. The Gold tier is designed for mid- to large-sized customers and offers enhanced ticket and development priority. For organizations with the most demanding needs, the Platinum tier delivers proactive support, including a certified Platinum support team. Each tier offers a level of support that aligns with the complexity and demands of your manufacturing operations.
Testimonials of Plex Support Excellence
Michael Hunt, ERP Systems Manager at FCC North America, highlights the value of Plex Platinum Support, emphasizing timely issue resolution and the opportunity to influence Plex's development efforts. Testimonials like these underscore the positive impact of Plex Support Services on manufacturing organizations, ensuring that their needs are met with efficiency and effectiveness.
Driving Operational Excellence with Plex Support
Garn Evans, Vice President of IT at Motus Integrated Technologies, shares how Plex Support Services have helped his organization gain better control of inventory, improve operational efficiencies, reduce human errors, decrease scrap rates, and enhance product quality. By identifying production errors early in the process, Plex Support Services empower manufacturing organizations to address challenges proactively and drive operational excellence.