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Maximizing Customer Experience: The Total Economic Impact™ of Puzzel

Discover the Benefits of Puzzel's CX Platform

Puzzel's CX platform has been evaluated in a Total Economic Impact™ (TEI) study by Forrester Consulting, showcasing significant cost savings and ROI potential. The study revealed a 278% ROI and a net present value (NPV) of €9.55M. By leveraging Puzzel's solution, organisations can achieve substantial business gains while enhancing customer experiences.

Cost Savings Through Cloud-Based Contact Centre

Moving to Puzzel's cloud-based contact centre resulted in €2.4 million in cost savings over three years for the composite organisation in the study. This transition eliminated siloed operations and reduced technology costs, enabling streamlined operations and enhanced agility in meeting evolving customer expectations.

Agent Productivity Gains and Business Benefits

Puzzel's implementation led to significant agent productivity gains of €10.3 million over three years, empowering agents to deliver exceptional customer experiences. With a 15% increase in productivity and reduced average handling time, agents were better equipped to provide faster, higher-quality services. These improvements translated into tangible business gains for the organisation.

Unified Customer Journeys and Exceptional ROI

The TEI study highlighted Puzzel's ability to deliver unified customer journeys and a remarkable 278% ROI. By leveraging Puzzel's customer-centric CX ecosystem, organisations can benefit from cost savings, enhanced agent experiences, increased retention, and improved customer satisfaction. With a payback period of less than six months, Puzzel offers a compelling solution for organisations seeking to elevate their customer experience.


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Elevate '25: Shaping the Future of CX with AI

Elevate '25 Event Overview

Elevate '25 is a groundbreaking event that focuses on elevating your customer experience (CX) strategy by integrating AI insights into real-world impact. Scheduled to start on 18th March 2025 in cities like Copenhagen, Stockholm, London, and Naarden, Elevate '25 promises to bring together CX leaders to explore trends, challenges, and AI-powered strategies.

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Harness the Power of Conversational Intelligence with Puzzel

Unlock Enhanced Call Handling Efficiency

Puzzel Conversational Intelligence, powered by AI, offers immediate feedback and actionable recommendations to enhance call handling efficiency. By leveraging AI insights, teams can reduce average handling time and elevate overall performance, ensuring a superior call experience for customers.

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