Discover the Benefits of Puzzel's CX Platform
Puzzel's CX platform has been evaluated in a Total Economic Impact™ (TEI) study by Forrester Consulting, showcasing significant cost savings and ROI potential. The study revealed a 278% ROI and a net present value (NPV) of €9.55M. By leveraging Puzzel's solution, organisations can achieve substantial business gains while enhancing customer experiences.
Cost Savings Through Cloud-Based Contact Centre
Moving to Puzzel's cloud-based contact centre resulted in €2.4 million in cost savings over three years for the composite organisation in the study. This transition eliminated siloed operations and reduced technology costs, enabling streamlined operations and enhanced agility in meeting evolving customer expectations.
Agent Productivity Gains and Business Benefits
Puzzel's implementation led to significant agent productivity gains of €10.3 million over three years, empowering agents to deliver exceptional customer experiences. With a 15% increase in productivity and reduced average handling time, agents were better equipped to provide faster, higher-quality services. These improvements translated into tangible business gains for the organisation.
Unified Customer Journeys and Exceptional ROI
The TEI study highlighted Puzzel's ability to deliver unified customer journeys and a remarkable 278% ROI. By leveraging Puzzel's customer-centric CX ecosystem, organisations can benefit from cost savings, enhanced agent experiences, increased retention, and improved customer satisfaction. With a payback period of less than six months, Puzzel offers a compelling solution for organisations seeking to elevate their customer experience.
Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive
seamless operations, and scale effortlessly for long-term success.
Book a Meeting to Avail the Services of Puzzel