Prioritizing Patient Experience
R1 RCM offers a suite of patient experience solutions that prioritize ensuring strong patient-provider interactions that develop into lasting relationships. By utilizing these solutions, healthcare providers can improve operational efficiency, reduce costs, and resolve more patient accounts effectively. The goal is to enhance the overall experience for both patients and providers, fostering positive relationships and promoting better health outcomes.
Comprehensive Solutions Across Care Journey
The patient experience solutions provided by R1 cover various aspects of the care journey, including scheduling, registration, clearance, intake, and payment processes. By integrating these elements into a seamless and welcoming experience, R1 helps in creating great first impressions, facilitating smooth transitions across different care settings, implementing highly efficient workflows for healthcare operators, and maintaining strong patient retention rates. This holistic approach ensures that every touchpoint in the patient's journey is optimized for a positive experience.
Key Features of R1 Patient Experience Solutions
1. Simplicity: R1 offers intuitive payment options for patients and efficient workflows for providers, simplifying the entire patient journey.
2. Interoperability: The platform provides plug-and-play APIs that seamlessly integrate with existing EHR and other essential systems, ensuring compatibility and streamlined operations.
3. Optimization: By incorporating hardwired best practices, R1 enables sustained operational excellence across every patient touchpoint, leading to improved outcomes and patient satisfaction.
Real Results and Benefits
Through R1 RCM's patient experience solutions, healthcare organizations have witnessed significant improvements in various key areas:
- Cost Reduction: Achieving up to a 45% reduction across crucial patient access areas, leading to enhanced financial performance.
- Increased Patient Revenue: Realizing up to a 10% revenue lift across patient accounts receivable, contributing to overall financial stability.
- Efficient Authorizations: Securing up to 97% of authorizations within just 3 business days, streamlining processes and enhancing operational efficiency. These tangible benefits reinforce the value and impact of R1's solutions in delivering a positive patient experience while supporting providers with sustainable financial outcomes.
Continual Improvement and Success Stories
R1 RCM shares success stories and case studies that highlight significant achievements through the implementation of their patient experience solutions. For example, one organization reported a 51% reduction in authorization-related reschedules, showcasing how R1's solutions can address specific challenges and drive measurable improvements. By partnering with R1, healthcare providers can leverage proven strategies and expertise to optimize their operations, enhance patient satisfaction, and achieve sustainable success.