Exploring CX Innovations
Dialed In, the podcast by Replicant, serves as a platform for engaging conversations with CX leaders, technologists, and business executives. These discussions delve into the realms of AI, customer service, automation, and contact centers, providing valuable insights for optimizing CX strategies.
Featured Episodes and Expert Insights
The episode library of Dialed In podcast houses thought-provoking dialogues and expert opinions. From leaders like COO of OpenAI, Brad Lightcap, to Customer Service Author Jay Baer, each episode offers a unique perspective on enhancing customer experiences and navigating the dynamic landscape of CX innovations.
Diverse Perspectives and Industry Trends
The podcast features a diverse range of guests, including former CIO of Zoom, CTO & Co-founder of Replicant Benjamin Gleitzman, and Paramount Hospitality's Director of Revenue Management Hannah Day. By exploring various industries and expertise, Dialed In enlightens listeners on emerging trends and best practices in customer service.
Informative Series and Educational Resources
Whether it's insights from the COO of OpenAI, impactful discussions with healthcare and transportation industry leaders, or deep dives into responsible AI practices, Dialed In offers a wealth of informative content. This podcast ensures that listeners stay informed, inspired, and equipped with the latest advancements in CX strategies.
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