Enhancing Library Management with ResourceMate Annual Support Solutions

ResourceMate

Enhancing Library Management with ResourceMate Annual Support Solutions

Overview of ResourceMate Annual Support

ResourceMate offers a comprehensive Annual Support program designed to enhance library management by providing ongoing assistance and updates. This support package ensures libraries and museums can efficiently utilize ResourceMate software with access to various features and benefits.

How to Purchase Annual Support

To purchase Annual Support, libraries need to determine their ResourceMate version and choose between options with or without Live Chat support. Depending on the version and support preferences, libraries can select the appropriate package that aligns with their specific needs. Payments can be made online through the website or by mailing a check.

ResourceMate Annual Support Packages

ResourceMate offers a range of support packages tailored to different versions of the software, including Essential, Essential Network, Essential Plus, Essential Plus Network, Extended, Extended Network, Premium, Lite, and Lite Plus. Each package comes with features like ISBN retrieval, program updates, phone and email support, off-site backup, and anniversary data checks by Jaywil Software.

Benefits of Annual Support

By investing in ResourceMate's Annual Support, libraries and museums can ensure seamless operation of their systems. The availability of live chat support, program updates, and data checks enhances the overall user experience and system functionality. Additionally, the off-site backup feature provides data security and peace of mind to institutions.

Add-On Support Options

In addition to standard support packages, ResourceMate offers the option to add Live Chat to existing support for enhanced communication and issue resolution. This add-on enables libraries to access immediate assistance and troubleshooting through real-time chat sessions with tech representatives.

3.0 ResourceMate Annual Support

For users of the 3.0 ResourceMate program, specific support packages are available to cater to their version requirements. These packages include live chat support, ISBN retrieval, phone and email support, off-site backup, and data checks. Libraries using the 3.0 version can benefit from tailored support services to maximize their software usage.

Conclusion

ResourceMate's Annual Support solutions offer a vital lifeline for libraries and museums seeking to optimize their software usage and streamline operations. With a variety of support packages, including live chat options and essential features like ISBN retrieval and data checks, institutions can rely on ResourceMate for ongoing technical assistance and system maintenance.

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