ResourceMate® Regular Annual Support Overview
The ResourceMate® Regular Annual Support offers a comprehensive solution for libraries and museums using the 3.0 ResourceMate® program. With options like 3.0 Annual Support and 3.0 ResourceMate Annual Support with Live Chat, users can ensure continuous assistance and guidance throughout the year.
Training and Assistance
The Annual Support package provides users with ongoing training to maximize the utilization of ResourceMate® features. Whether through phone, email, or live chat, this support ensures quick resolutions to any queries or issues encountered during system operation.
Supplies & Equipment Provision
In addition to support services, the package includes supplies and equipment necessary for seamless functioning. This integrated approach simplifies procurement for libraries and museums, allowing them to focus on their core functions without worrying about equipment logistics.
Comprehensive Services
Annual Support encompasses a range of services including ISBN retrieval, off-site backup on a monthly basis, and anniversary data check by Jaywil Software. These services are designed to enhance the performance and longevity of the ResourceMate® program, ensuring a smooth operational experience.
Licensing and Add-Ons
The Annual Support package not only covers the basic support requirements but also offers licensing options and add-ons to extend the functionality of ResourceMate®. Users can tailor their package to meet specific needs and enhance the overall capabilities of their system.
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