Maximizing ResourceMate Support for Your Organization

ResourceMate

Maximizing ResourceMate Support for Your Organization

Expert Support Services

ResourceMate offers expert support services to help you make the most out of the software. Their knowledgeable support staff is available Monday to Friday, from 9 AM to 5 PM Eastern North American Time. You can access support through various channels - Live Chat, Submitting a Ticket for Support within the software, Emailing, or calling their toll-free number. The Technical Assistance team is ready to assist with any issues you may encounter.

Summary of Support Agreement Benefits

By having a Support Agreement with ResourceMate, users can benefit from services like ISBN retrieval for item information, downloading software updates, technical support via Email or phone, access to the online Knowledge Base, and monthly data backup for safekeeping. The Support Agreement ensures that users are continuously supported and updated with the latest features and fixes.

Knowledgebase and Troubleshooting

The Knowledgebase provided by ResourceMate offers a wealth of information for users to troubleshoot issues independently. From error messages to general problems, the Knowledgebase covers a wide range of topics. Additionally, there are instructional videos available to guide users through various aspects of using Version 4 of ResourceMate. To access the Knowledgebase, users can request credentials by Emailing the support team.

Update Your ResourceMate

ResourceMate regularly releases updates for Version 4 of their software. Users with a Support Agreement can download these updates to stay current with the latest enhancements. It is essential to have a Support Agreement in place to access and benefit from these updates, ensuring that the software remains efficient and secure.

Additional Resources and Guides

ResourceMate provides installation instructions for their 'Family of Products', including Network and local OPAC setups. The Web OPAC Admin Guide assists users in configuring and managing their Web Online Public Access Catalogue. For offsite backup needs, users can easily upload their data for safekeeping. The Remote Circulation feature allows recording transactions on a Windows PC independent of the main database, enhancing operational efficiency.

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