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ResourceMate Live Chat Support: How to Get Assistance and Resolve Issues Easily

Overview of Live Chat Support Hours and Purposes

ResourceMate's Live Chat support operates from Monday to Friday, from 9 AM to 4:50 PM Eastern Time, excluding Canadian statutory holidays. This service caters to existing customers who have purchased Annual Support with live chat and assists with sales inquiries.

Using Live Chat: Steps to Get Assistance

Step 1: Click on the "Have Questions? Start a Live Chat" button. Step 2: Enter your first name, last name, email address, and ResourceMate Serial Number along with a comment explaining your issue. If you need to locate your serial number, it can be found under "Help > About" in your ResourceMate software. Step 3: A support representative will chat with you online to gather more details about the problem and offer a written explanation to resolve it. If needed, remote access to your computer may be requested with your permission. You maintain full control during the remote access session.

Support Ticket Creation if No Representatives Available

If no support representatives are available, a support ticket will be generated in the Ticketing System, and an email with the ticket number will be sent to you. The team will work on resolving your issue or seek clarification by corresponding through the ticketing system. You can update the ticket by replying to the email.

Additional Support Options

ResourceMate offers various support options, including an FAQ webpage for technical and non-technical queries. You can explore other support choices on the support page, such as updating your ResourceMate, installation instructions for ResourceMate 3.0, off-site backup options, and remote circulation services for libraries and museums.

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Enhancing Library Automation with ResourceMate® Regular

Overview of ResourceMate® Regular

ResourceMate® Regular is designed to cater to the needs of small to medium-sized libraries, offering comprehensive library automation solutions. It facilitates full cataloging, searching, and circulation of resources within the library. With a Patron Search OPAC, users can easily access library resources. The software allows for unlimited subjects or keywords per item, and users can even customize the program by adding their own user-defined fields.

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Empowering Libraries with ResourceMate: Update, Installation, and Support

Update Your ResourceMate

To update your ResourceMate software, you need to enter your Serial Number on the provided field. The Serial Number is essential for identifying your specific license and ensuring that you receive the correct updates. If you are unsure where to find your Serial Number, you can refer to the instructions provided on the website to locate it easily.

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Enhancing Library and Museum Management with ResourceMate Regular Add-Ons

Comprehensive Solutions for Libraries and Museums

ResourceMate® Regular Add-Ons offer a range of comprehensive solutions tailored for libraries and museums. These add-ons enhance the functionality and efficiency of ResourceMate®, providing advanced features to streamline management processes.

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Exploring ResourceMate® Regular Licensing for Libraries and Museums

Overview of ResourceMate® Regular Licensing

ResourceMate® Regular Licensing offers a comprehensive solution tailored for libraries and museums, providing efficient management of resources, streamlined workflows, and enhanced user experiences. With a focus on ease of use and robust functionality, this licensing option caters to the specific needs of institutions seeking organized information management.

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Efficiency and Value: Explore Upgrading Options with ResourceMate

Enhanced System Performance

Customers who have upgraded to the latest version of ResourceMate have reported a significant improvement in system speed. The new system is notably faster, more robust, flexible, and integrated compared to the previous version. This increase in efficiency has been acknowledged by users like Carolynn Robertson from Metropolitan Bible Church Library, who emphasized the remarkable speed enhancement.

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